I’m sure your business has had it’s share of challenges in the past year. Due to the COVID-19 pandemic organizations were urged to take some fast lanes in their digital transformation. Especially in customer touch

In our previous blog post on Business Continuity we flagged that unlikely high-impact events are often overlooked in contingency plans. All the more reason to have a more in depth look into how you can

Are you looking to bring Microsoft Teams to your contact center? You're not alone. There is a huge demand for Microsoft Teams Contact Center solutions. And that is exactly why we've recorded a webinar on

Today, we've announced our strategic partnership with ASC Technologies. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights,

Business continuity is boring. Or may be not. Last year proved how important it is to think of a good plan that enables the organization to keep communicating and stay productive. No matter what happens.

I’m proudly announcing that the Anywhere365® Dialogue Cloud is the world’s first and only officially certified Microsoft Teams Contact Center! It has been a pleasure to work closely with Microsoft on this milestone achievement. I

Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact centers and intermediary desks as well as internal HR and IT

The newest part of our Anywhere365® tech stack is called Critical Dialogue Cloud for IoT. It allows sensors as data sources and brings the Internet of Things into your critical dialogues. The Critical Dialogue Cloud

C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google Trends report shows that since the COVID-19 pandemic the numbers of searches

With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the first few reasons why virtual contact centers are the