It’s not new that the Internet of Things (IoT) is transforming the products that we use daily. Your watch, home and parking lot, everything becomes smart. PriceWaterhouseCoopers said last year that the 70% of executives

Transferring calls from the reception, the call center or anywhere in the organization is often experienced as a cold hand off. But at Anywhere365® we believe that a call transfer can actually be done in

Transferring calls in a contact center or anywhere in the organization is often a necessity. But at Anywhere365® we believe that call transfers can actually bring a smile to your customer's face. In the next

Businesses in every sector are looking to new channels and technologies to personalize the customer experiences. Several studies (for example this one from Salesforce) show that customer management executives all around the globe have one

At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myriad of desktop environments? We're organizing 2 webinars in the coming weeks to

I'm proud to finally be able to share this news with you. Natural health products enterprise Blackmores takes a leap in the way they manage their business communications. They embrace the power of Anywhere365 Dialogue

What is your biggest challenge in Customer Communications? This is one of the questions I always ask to business and IT executives. The answer will give you some good food for thought. And may be

In their latest publication, tech consultancy giant Gartner writes about the importance of optimizing Microsoft Teams with Cloud Contact Center Platforms. Even though Contact Center integration with Microsoft Teams is vital for almost any business,

Today, I am excited to announce our third acquisition in the past 8 months! After Microsoft Teams and Azure expert Interchange and Healthcare IoT platform IQ Messenger, we have acquired PeterConnects. The investment will accelerate

Every single company we’ve talked to in the past weeks tells us the same thing: 'we need to shift gears in our enterprise dialogue management, and do it fast. Our IT helpdesk is busier than