With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the first few reasons why virtual contact centers are the
I'm happy to announce that Anywhere365® received an honorable mention from Gartner in their Magic Quadrant for Contact Centers 2020, as a player to watch in 2021. I'm proud of the team who work hard
Several studies have shown that global IT leaders are looking to reduce unnecessary dialogues in their service desks. Not just to help agents out, but to empower all 'non service desk' employees to be their
Anywhere365® is a virtual contact center and enterprise dialogue platform. But why do we focus so much on that virtual (or cloud) part of who we are? We'd like to discuss some of the main
I am incredibly proud to announce that Anywhere365® has been awarded as one of the fastest growing and most profitable companies, headquartered in the Netherlands. For the sixth year in a row! The FD Gazelle
It’s not new that the Internet of Things (IoT) is transforming the products that we use daily. Your watch, home and parking lot, everything becomes smart. PriceWaterhouseCoopers said last year that the 70% of executives
Transferring calls from the reception, the call center or anywhere in the organization is often experienced as a cold hand off. But at Anywhere365® we believe that a call transfer can actually be done in
Transferring calls in a contact center or anywhere in the organization is often a necessity. But at Anywhere365® we believe that call transfers can actually bring a smile to your customer's face. In the next
Businesses in every sector are looking to new channels and technologies to personalize the customer experiences. Several studies (for example this one from Salesforce) show that customer management executives all around the globe have one
At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myriad of desktop environments? We're organizing 2 webinars in the coming weeks to
