I’m proudly announcing that the Anywhere365® Dialogue Cloud is one of the world’s first certified Microsoft Teams Contact Center solutions! It has been a pleasure to work closely with Microsoft on this milestone achievement. I

Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact centers and intermediary desks as well as internal HR and IT

The newest part of our Anywhere365® tech stack is called Critical Dialogue Cloud for IoT. It allows sensors as data sources and brings the Internet of Things into your critical dialogues. The Critical Dialogue Cloud

C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google Trends report shows that since the COVID-19 pandemic the numbers of searches

With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the first few reasons why virtual contact centers are the

I'm happy to announce that Anywhere365® received an honorable mention from Gartner in their Magic Quadrant for Contact Centers 2020, as a player to watch in 2021. I'm proud of the team who work hard

Several studies have shown that global IT leaders are looking to reduce unnecessary dialogues in their service desks. Not just to help agents out, but to empower all 'non service desk' employees to be their

Anywhere365® is a virtual contact center and enterprise dialogue platform. But why do we focus so much on that virtual (or cloud) part of who we are? We'd like to discuss some of the main

I am incredibly proud to announce that Anywhere365® has been awarded as one of the fastest growing and most profitable companies, headquartered in the Netherlands. For the sixth year in a row! The FD Gazelle

It’s not new that the Internet of Things (IoT) is transforming the products that we use daily. Your watch, home and parking lot, everything becomes smart. PriceWaterhouseCoopers said last year that the 70% of executives