Anywhere365 Blog
The Most Valuable Omnichannel Customer Service Trends For 2022
Customer service trends in 2022, that is the subject of our latest whitepaper. I’m sure you will reckon that 2022 will continue to be challeng
Guide: How Conversational AI Enhances Customer Communications
From voicebots to chatbots, conversational AI is becoming more and more popular in customer communications and business practices. Around 37% of busin
Skype for Business End of Life: Should You Switch to Microsoft Teams?
Skype for Business’ end-of-life date arrived in July 2021. Microsoft’s popular video conferencing platform first became available in 2015. Since t
5 Most Common Questions About Our Teams-native Attendant Console
Ever since we introduced the industry’s first native Microsoft Teams Attendant Console early 2021, we’ve seen a fast adoption of this piece of sof
Anywhere365 Wins Best Microsoft Direct Routing Provider of the Year
Today, Anywhere365® has been named Microsoft Direct Routing Provider of the Year in the UC Partner Awards 2021. And I am super proud that we can ta
WhatsApp is a great tool for customer service – here’s why
With around 2 billion monthly users, WhatsApp is the most popular messaging app worldwide. It is the third most popular social media channel. Right af
Driving The Ultimate Mobile Customer Satisfaction
When was the last time that you searched for a product on your desktop? And now on your mobile phone? The odds are that your mobile search was a lot m
A New Paradigm For The Contact Center Industry
Recently, our CEO published a razorsharp opinion. That piece sparked quite some debate in the contact center industry. In this short video our virtual
Your Cloud Contact Center: Solidly Built Or a Patchwork Quilt?
Do you want to customize a big part of the experience that your contact centers deliver? If you have a lot of inhouse developer resources, it may soun
Supercharge Candidate Experiences with Bullhorn and Anywhere365®
In the attempt to attract the best talents, companies in virtually every sector are looking to stand out from others. What does it take to win the hea
Creating data driven employee experiences with service desk automation? Watch our webinar!
Is your IT helpdesk using Microsoft Teams and ServiceNow? Bridging those applications can significantly smoothen the workflow. Today Pernille La Lau a
Anywhere365® Wins Global Excellence Award: Most Innovative Cloud Contact Center 2021
I’m happy to share that we have added a new award to our prize cabinet! Anywhere365® Dialogue Cloud received a Global Excellence Award for the Mo
Your Receptionist’s Best Friend: Our Attendant Console For Microsoft Teams
Last year we acquired the PeterConnects brand, a leading cloud Receptionist Console vendor. I am very excited to share that we have now leveraged thei
Your Contact Center Is Wasting Time And Money. Here’s How To Stop It.
I’m sure your business has had it’s share of challenges in the past year. Due to the COVID-19 pandemic organizations were urged to take some fast
Anywhere365 Business Continuity Management 101
In our previous blog post on Business Continuity we flagged that unlikely high-impact events are often overlooked in contingency plans. All the more
Optimizing Microsoft Teams With Cloud Contact Center? Watch Our Webinar
Are you looking to bring Microsoft Teams to your contact center? You’re not alone. There is a huge demand for Microsoft Teams Contact Center solutio
Anywhere365 And ASC Technologies Bring Compliancy Recording To Certified Microsoft Teams Contact Center
Today, we’ve announced our strategic partnership with ASC Technologies. Anywhere365®, the world’s first certified Microsoft Teams Contact Center
Business Continuity Is Team(S) Work: 4 Measures
Business continuity is boring. Or may be not. Last year proved how important it is to think of a good plan that enables the organization to keep commu
The World’s First Certified Microsoft Teams Contact Center
I’m proudly announcing that the Anywhere365® Dialogue Cloud is the world’s first and only officially certified Microsoft Teams Contact Center! I
How To: Skyrocket Customer Engagement In The Financial Sector
Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact c
8 Use Cases To Integrate IoT Into Your Enterprise Dialogues
The newest part of our Anywhere365® tech stack is called Critical Dialogue Cloud for IoT. It allows sensors as data sources and brings the Internet o
Everybody Wants A Microsoft Teams Call Center, But Why?
C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google T
10 More Benefits Of Great Cloud Contact Center Software
With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the
Anywhere365® Meets Gartner Magic Quadrant For Contact Centers 2020
I’m happy to announce that Anywhere365® received an honorable mention from Gartner in their Magic Quadrant for Contact Centers 2020, as a player
Service Desk Automation With ServiceNow And Anywhere365®
Several studies have shown that global IT leaders are looking to reduce unnecessary dialogues in their service desks. Not just to help agents out, but
Virtual Contact Center Platforms Are The Future Of Your Call Center
Anywhere365® is a virtual contact center and enterprise dialogue platform. But why do we focus so much on that virtual (or cloud) part of who we are?
FD Gazelle 2020 Award For Anywhere365®
I am incredibly proud to announce that Anywhere365® has been awarded as one of the fastest growing and most profitable companies, headquartered in th
Anywhere365® Proudly Presents: Critical Dialogue Cloud For IoT
It’s not new that the Internet of Things (IoT) is transforming the products that we use daily. Your watch, home and parking lot, everything becomes
Delight Transfer – Go Beyond Warm Call Transfers
Transferring calls from the reception, the call center or anywhere in the organization is often experienced as a cold hand off. But at Anywhere365® w
Call Transfers: IVR Vs AI Voice Bots
Transferring calls in a contact center or anywhere in the organization is often a necessity. But at Anywhere365® we believe that call transfers can a
Turn Salesforce Into The Smartest Contact Center Ever
Businesses in every sector are looking to new channels and technologies to personalize the customer experiences. Several studies (for example this on
Save Your Seats For New Anywhere365® Webinars!
At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myri
Virtual Contact Center Software Replaces Blackmores’ Legacy Systems
I’m proud to finally be able to share this news with you. Natural health products enterprise Blackmores takes a leap in the way they manage their bu
How To Overcome The Biggest Challenge In Customer Communications
What is your biggest challenge in Customer Communications? This is one of the questions I always ask to business and IT executives. The answer will gi
Gartner Report On Contact Center Integration With Microsoft Teams
In their latest publication, tech consultancy giant Gartner writes about the importance of optimizing Microsoft Teams with Cloud Contact Center Platfo
Anywhere365 Acquires PeterConnects
Today, I am excited to announce our third acquisition in the past 8 months! After Microsoft Teams and Azure expert Interchange and Healthcare IoT p
Can You Afford Not Adopting Modern Enterprise Dialogue Management?
Every single company we’ve talked to in the past weeks tells us the same thing: ‘we need to shift gears in our enterprise dialogue management, and
Anywhere365 Receives €20 Million Follow-On Investment
I’m super excited to share some great news in these unpredictable times. Anywhere365 is growing further in different ways! Today we sent out a pres
Manage Enterprise Dialogues From The Home Office. This Is How It’s Done.
Remote working from a digital workplace has become a serious topic. And even more so in the past few weeks. C-level looks at the coherence of applicat
ServiceNow Self-Service Made Easy And Intelligent With Voice Bots
“I can’t print”. Sounds like an easy question, right? But how long does it take for your (internal or external) customer to get this solved? We
Watch Our Amazing Video: Anywhere365 Drive Digital Transformation – Enterprise Dialogue Management And Cloud Contact Center
Very cool Anywhere365 Enterprise Dialogue Management and its critical dialogue brand IQ Messenger (part of Anywhere365) unifies Voice dialogues enh
How To Offer Customer Service With The WOW Factor
High customer satisfaction is what business/organisations aim for. And to reach high levels it’s nice to understand what influences customer satisfa
Anywhere365 Dialogue Management Software & Compliance
Compliance, or the ability to act according to regulations set by external organizations, nowadays is affecting all areas of business. Anywhere365 hel
Get Close To Your Customer!
Studies show that people use their smartphone 221 times per day and that’s why probably a lot of organizations are providing personal apps to their
Anywhere365 Receives Nominations For Best UC & Contact Center Project 2016
The fasted way to win an award is to deploy an Anywhere365 platform. It seems like it anyway. We are extremely proud that 3 of our partners are nomina
Microsoft HoloLens With Skype Inspires To Innovate
At Workstreampeople I have been researching the capabilities of Microsoft’s augmented reality device, the HoloLens. Since Workstreampeople is in
Anywhere365 Qualified As Servicenow Technology Partner
Anywhere365 has qualified as a technology partner of service management solutions specialist Servicenow. The partnership enables Anywhere365 to build
Anywhere365 – Go Beyond The Legacy Contact Center: Dialogue Management For The Business Enterprise
#Anywhere365 – Contact Center and Dialogue Management for Skype4Business and Office 365 Skype named as the top Most Promising Contact Center Solutio
Anywhere365 For Skype Release 5 Feature – The Settings And Role Model Config Portal For Each UCC
When your legacy PBX becomes end-of-life, replacing it with Skype for Business is the logical product of choice. As a widely adopted, flexible, low-co
A Closer Relationship With Clients Within Four Months
Is outsourcing customer contact good enough these days? A while back, NIBC Direct decided that the answer is “No.” In the face of the rise of mult
Upgrade Your Business Card To A Business Communication Card
Upgrade your Business Card to a Business Communication Card? At WORKSTREAMPEOPLE, our business cards have an embedded NFC chip or QR code that allows
Anywhere365.Io
We’re going to add something cool to #Anywhere365 More information about Anywhere365 IO will be disclosed soon. Just press Follow at Anywhere365.
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