At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myriad of desktop environments? We’re organizing 2 webinars in the coming weeks to show you how our CCaaS (Contact Center as a Service) Dialogue Cloud creates top notch customer experiences. But not only that. We will also show you how agents can become more efficient, score a higher productivity and performance. Ánd you will see how our Dialogue Cloud will help you reduce your IT costs.
Make your Salesforce CRM client even smarter
September 24 (10.00-11.00, GMT+02.00)
Do you use Salesforce as your CRM? It’s one of the powerful tools for managing customer data. And we have found a way to make your Salesforce client even more productive! On September 24th we will organize a webinar, together with the Salesforce connaisseurs of Appsolutely. Our technical specialist Jon Quayle will show you how your Salesforce data can be used to streamline your customer experience.
After attending our webinar, you will:
- Understand how dialogue routing can be driven by Salesforce data.
- See how an AI bot trained with your company data can make your agents more productive.
- See how you can easily create dialogue flows by dropping nodes without codes (examples here) to a canvas
- Know how a true multi-channel experience can allow customers to securely access their data.
- Understand how agents and bots can access the power of both Salesforce and Anywhere365®.
Elevate customer engagement with Microsoft Teams Contact Center Integration
October 23 (13.00 – 14.00, GMT+02:00)
Want to discover how the Anywhere365® omni-channel dialogue management platform integrates with Microsoft Teams? Join our webinar with Microsoft on Oct 23! Everyone in your company will be seamlessly connected on a single platform. This allows for example front-line agents to easily engage specific knowledge workers to serve customers.
In this webinar you will:
- Discover how to connect, power and integrate Microsoft Teams to our omni-channel Cloud Contact Center.
- Learn about ISV Contact Center solutions.
- Learn how this integration works in theory, and get a hands-on demo of the end user experience
- Discover the powerful Anywhere365® admin experience.