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Still Erik

Are you looking to bring Microsoft Teams to your contact center? You’re not alone. There is a huge demand for Microsoft Teams Contact Center solutions. And that is exactly why we’ve recorded a webinar on this matter. We will show you trends, dive into the different levels of integration, and hand you practical guidelines and use cases.

10+ Years Experience in 15 minutes Teams Contact Center Webinar

In the past years, integration between the contact center and Teams users has been plagued. Both by the oft-changing generations of Microsoft UC platforms and the limited amount of integration possible. Since early 2020, Google Trends show that searches have spiked. And Microsoft even started certifying A-player Teams Contact Center solutions.

In the past 10+ years, we have worked almost exclusively in conjunction with Microsoft UC platforms. And as the world’s first Microsoft certified Connected Contact Center solution for Teams, we have proven ourselves as connoisseurs and we’re happy to share our knowledge with you. Subscribe now and watch the webinar even today. It’s all set for you.

Don’t miss out on the most disruptive trend in business communication and CX. Subscribe today.

Native contact center integration

Have you read the 3 ways Gartner described to integrate Microsoft Teams with contact center? In our webinar, we’ve explained how you can extend Microsoft Teams with enterprise voice capabilities through natively integrated cloud contact center solutions. Discover how investing in people and technology together creates top-notch customer service, increases workforce productivity and reduces IT costs. And not just for your contact center, but for your full enterprise dialogue management.

Enterprise dialogue management

With Microsoft Teams in your pocket, there’s no reason for your business to maintain two versions of presence, one for agents and one for enterprise users. Leveraging Teams presence means that we can track the conversations  with any enterprise user beyond the contact center. If a customer is transferred outside of the contact center, we continue to track the conversation after the transfer. We report on the time a customer spent with your entire organization, not just the contact center.
Anywhere365 is powered by and integrates with the entire ecosystem of Microsoft solutions. Our Dialogue Studio platform enables integrations with other AI tools, including Google Dialogflow. Are you ready to discover how the Anywhere365® omni-channel dialogue management platform integrates with Microsoft Teams, your CRM system and more? Watch our webinar on demand on Teams Contact Center.

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Hans

The author Hans