I’m sure your business has had it’s share of challenges in the past year. Due to the COVID-19 pandemic organizations were urged to take some fast lanes in their digital transformation. Especially in customer touch
In our previous blog post on Business Continuity we flagged that unlikely high-impact events are often overlooked in contingency plans. All the more reason to have a more in depth look into how you can
Are you looking to bring Microsoft Teams to your contact center? You're not alone. There is a huge demand for Microsoft Teams Contact Center solutions. And that is exactly why we've recorded a webinar on
Business continuity is boring. Or may be not. Last year proved how important it is to think of a good plan that enables the organization to keep communicating and stay productive. No matter what happens.
I’m proudly announcing that the Anywhere365® Dialogue Cloud is the world’s first and only officially certified Microsoft Teams Contact Center! It has been a pleasure to work closely with Microsoft on this milestone achievement. I
C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google Trends report shows that since the COVID-19 pandemic the numbers of searches
In their latest publication, tech consultancy giant Gartner writes about the importance of optimizing Microsoft Teams with Cloud Contact Center Platforms. Even though Contact Center integration with Microsoft Teams is vital for almost any business,
Remote working from a digital workplace has become a serious topic. And even more so in the past few weeks. C-level looks at the coherence of applications from a holistic view. Companies have started, or