Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact centers and intermediary desks as well as internal HR and IT
Anywhere365 Inspiration
The newest part of our Anywhere365® tech stack is called Critical Dialogue Cloud for IoT. It allows sensors as data sources and brings the Internet of Things into your critical dialogues. The Critical Dialogue Cloud
C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google Trends report shows that since the COVID-19 pandemic the numbers of searches
With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the first few reasons why virtual contact centers are the
Anywhere365® is a virtual contact center and enterprise dialogue platform. But why do we focus so much on that virtual (or cloud) part of who we are? We'd like to discuss some of the main
Transferring calls in a contact center or anywhere in the organization is often a necessity. But at Anywhere365® we believe that call transfers can actually bring a smile to your customer's face. In the next
Businesses in every sector are looking to new channels and technologies to personalize the customer experiences. Several studies (for example this one from Salesforce) show that customer management executives all around the globe have one
At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myriad of desktop environments? We're organizing 2 webinars in the coming weeks to
I'm proud to finally be able to share this news with you. Natural health products enterprise Blackmores takes a leap in the way they manage their business communications. They embrace the power of Anywhere365 Dialogue
What is your biggest challenge in Customer Communications? This is one of the questions I always ask to business and IT executives. The answer will give you some good food for thought. And may be
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