Every single company we’ve talked to in the past weeks tells us the same thing: 'we need to shift gears in our enterprise dialogue management, and do it fast. Our IT helpdesk is busier than
Anywhere365 Inspiration
Very cool 😊 Anywhere365 Enterprise Dialogue Management and its critical dialogue brand IQ Messenger (part of Anywhere365) unifies Voice dialogues enhanced with AI and ML routing, alarms & IoT messages from various systems into one
High customer satisfaction is what business/organisations aim for. And to reach high levels it’s nice to understand what influences customer satisfaction and how. What will boost your customer satisfaction and what makes it drop? Next
At Workstreampeople I have been researching the capabilities of Microsoft's augmented reality device, the HoloLens. Since Workstreampeople is in the Dialogue Management business – e.g. in remote support scenario's – I am primarily looking for
Anywhere365 has qualified as a technology partner of service management solutions specialist Servicenow. The partnership enables Anywhere365 to build, test and certify apps or deliver certified integrated solutions on the Servicenow platform. WORKSTREAMPEOPLE has built
#Anywhere365 - Contact Center and Dialogue Management for Skype4Business and Office 365 Skype named as the top Most Promising Contact Center Solution Providers by USA based 'CIO Review'. Please read page 22 for full article
Is outsourcing customer contact good enough these days? A while back, NIBC Direct decided that the answer is “No.” In the face of the rise of multi-channel services in the savings and mortgages sector,
