Skype for Business End of Life: Should You Switch to Microsoft Teams?
Hans Kramer  |  November 24, 2021

Skype for Business End of Life: Should You Switch to Microsoft Teams?

Skype for Business’ end-of-life date arrived in July 2021. Microsoft’s popular video conferencing platform first became available in 2015. Since then, many online team meetings becoming synonymous with, “Jumping on a Skype call”. Despite Skype’s end-of-life date, Skype for Business is still available, but without support. And all patches and security updates will become unavailable on October the 14th, 2025.

Many small businesses were auto-upgraded to Microsoft Teams, the company’s platform of choice. But if you’re a medium or large-sized organisation then you may have extended your support date while you weighed up your alternatives. Are you considering migrating your business communications from Skype for Business to Teams? This article will show you how Anywhere365® can take away the pain and enable you to confidently make the decision.

We Loved Skype for Business and We Love Microsoft Teams

Microsoft Teams offers all the capabilities of Skype for Business. And more. You can participate in chat messages, as well as video and audio calls, on both mobile and desktop. You can bring together users, search channels, share files, and hold virtual meetings. What we really love is how your availability can be automatically updated based on your activities or manually enforced.

But migration from Skype for Business to Microsoft Teams is far more than an upgrade. Let’s jump into some of the more unique features and how Anywhere365® leverages those to enhance your everyday business communications.

Better Customer Calls, Happier Service Reps  

Inside Teams, you can efficiently take, transfer, and mute calls. And with Anywhere365® you can reduce your customer service workload even further and boost their productivity. We have several AI integrations, but you may also bring your own bots. From any vendor. And you can choose to only route more complicated customer problems or questions to live agents. Based on agents’ skills, location, IVR prompts, VIP customers, and more.

Zero code contact center automation

Customers tell us that agent attrition rates since the Covid pandemic have been challenging. But adding conversational AI in the right way can significantly enhance employee satisfaction. Even during the #GreatResignation. By sharing the workload with conversational AI, employees experience less stress and get to focus on more complex and rewarding customer issues. To make this even easier we have developed our unique zero code contact center automation toolbox, called Dialogue Studio.

Enhance Workforce Efficiency, Encourage Collaboration  

Microsoft Teams integrates beautifully with other applications in the Microsoft ecosystem. And as such, switching to Teams with Anywhere365® can provide a real boost to your everyday workflows, collaboration, and your teams’ overall productivity.

We make full use of the software your people are already familiar with. For example, supervisors can use PowerBI reports and web wallboards to monitor queue activity to see if key performance indicators are being met.

With Anywhere365® you can leverage all your existing investments in the Microsoft ecosystem into the contact center and beyond.

Provide a Seamless Omnichannel Experience for Your Customers

With Anywhere365® in combination with Microsoft Teams, you can communicate through every thinkable channel and across different devices, including both mobile and desktop. Anywhere365® lets you dock Teams client to your customers’ preferred channels and even enables them to deflect between them. For example, they can deflect from your voice channel to WhatsApp when they’re on mobile. They can do this without the hassle of hanging up, saving your WhatsApp number and starting a conversation.

We provide seamless CRM integrations into the world’s leading solutions to recognize a customer based on all the information that you have. Your employees can use all the data at their fingertips to offer a truly personalized experience to your customers.

Data, Data & Data

With Anywhere365® you can also track and manage your customer interactions across different touchpoints. This ensures insights into your customers’ entire customer journey. Even beyond the contact center. This is possible because you don’t just open up Teams for the contact center. Any enterprise user can be part of any conversation. This can help your team to address customers’ issues and questions faster and more effectively, levelling up the customer experience.

The CRM integrations automatically present customers’ information to representatives before calls are answered. It doesn’t matter if that’s data from Microsoft Dynamics 365, Salesforce, SAP, ServiceNow, or another leading data solution. You will provide a more personalized experience that doesn’t depend on a customer repeating personal information — 38% of customers’ most hated aspect of customer service interactions.

Choosing to Switch from Skype for Business to Teams?

Anxious about a potential move to Teams? We understand! Unfortunately, we can’t help you with the transition ourselves, but our rich network of highly capable partners will gladly help you out. Feel free to reach out to us for some guidance.

There are many benefits to migrating to Microsoft Teams. The platform offers all the benefits that you enjoyed before Skype for Business end of life. And more. From the ability to host a range of online events to call routing capabilities. In addition, you can further enhance your customer experiences and gain deeper insights into your audience by pairing Teams with Anywhere365®.

 

 

Want to deepdive into your business specifics? Feel free to schedule a demo! Schedule a demo
Hans Kramer  |  December 3, 2021

Guide: How Conversational AI Enhances Customer Communications

From voicebots to chatbots, conversational AI is becoming more and more popular in customer communications and business practices. Around 37% of busin

Read More
Hans Kramer  |  November 24, 2021

Skype for Business End of Life: Should You Switch to Microsoft Teams?

Skype for Business’ end-of-life date arrived in July 2021. Microsoft’s popular video conferencing platform first became available in 2015. Since t

Read More
Hans Kramer  |  November 10, 2021

5 Most Common Questions About Our Teams-native Attendant Console

Ever since we introduced the industry’s first native Microsoft Teams Attendant Console early 2021, we’ve seen a fast adoption of this piece of sof

Read More
Hans Kramer  |  October 22, 2021

WhatsApp is a great tool for customer service – here’s why

With around 2 billion monthly users, WhatsApp is the most popular messaging app worldwide. It is the third most popular social media channel. Right af

Read More
Hans Kramer  |  September 21, 2021

Driving The Ultimate Mobile Customer Satisfaction

When was the last time that you searched for a product on your desktop? And now on your mobile phone? The odds are that your mobile search was a lot m

Read More
Hans Kramer  |  July 28, 2021

A New Paradigm For The Contact Center Industry

Recently, our CEO published a razorsharp opinion. That piece sparked quite some debate in the contact center industry. In this short video our virtual

Read More
Hans Kramer  |  July 14, 2021

Your Cloud Contact Center: Solidly Built Or a Patchwork Quilt?

Do you want to customize a big part of the experience that your contact centers deliver? If you have a lot of inhouse developer resources, it may soun

Read More
Hans Kramer  |  July 1, 2021

Supercharge Candidate Experiences with Bullhorn and Anywhere365®

In the attempt to attract the best talents, companies in virtually every sector are looking to stand out from others. What does it take to win the hea

Read More
Hans Kramer  |  June 21, 2021

Creating data driven employee experiences with service desk automation? Watch our webinar!

Is your IT helpdesk using Microsoft Teams and ServiceNow? Bridging those applications can significantly smoothen the workflow. Today Pernille La Lau a

Read More
Gijs Geurts (CEO)  |  May 11, 2021

Anywhere365® Wins Global Excellence Award: Most Innovative Cloud Contact Center 2021

I’m happy to share that we have added a new award to our prize cabinet! Anywhere365® Dialogue Cloud received a Global Excellence Award for the Mo

Read More
Hans Kramer  |  April 19, 2021

Your Receptionist’s Best Friend: Our Attendant Console For Microsoft Teams

Last year we acquired the PeterConnects brand, a leading cloud Receptionist Console vendor. I am very excited to share that we have now leveraged thei

Read More
Gijs Geurts (CEO)  |  April 7, 2021

Your Contact Center Is Wasting Time And Money. Here’s How To Stop It.

I’m sure your business has had it’s share of challenges in the past year. Due to the COVID-19 pandemic organizations were urged to take some fast

Read More
Hans Kramer  |  March 18, 2021

Anywhere365 Business Continuity Management 101

In our previous blog post on Business Continuity we flagged that unlikely high-impact events are often overlooked in contingency plans. All the more

Read More
Hans Kramer  |  February 24, 2021

Optimizing Microsoft Teams With Cloud Contact Center? Watch Our Webinar

Are you looking to bring Microsoft Teams to your contact center? You’re not alone. There is a huge demand for Microsoft Teams Contact Center solutio

Read More
Hans Kramer  |  February 11, 2021

Anywhere365 And ASC Technologies Bring Compliancy Recording To Certified Microsoft Teams Contact Center

Today, we’ve announced our strategic partnership with ASC Technologies. Anywhere365®, the world’s first certified Microsoft Teams Contact Center

Read More
Hans Kramer  |  February 5, 2021

Business Continuity Is Team(S) Work: 4 Measures

Business continuity is boring. Or may be not. Last year proved how important it is to think of a good plan that enables the organization to keep commu

Read More
Gijs Geurts (CEO)  |  January 18, 2021

The World’s First Certified Microsoft Teams Contact Center

I’m proudly announcing that the Anywhere365® Dialogue Cloud is the world’s first and only officially certified Microsoft Teams Contact Center! I

Read More
Hans Kramer  |  January 5, 2021

How To: Skyrocket Customer Engagement In The Financial Sector

Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact c

Read More
Hans Kramer  |  December 24, 2020

8 Use Cases To Integrate IoT Into Your Enterprise Dialogues

The newest part of our Anywhere365® tech stack is called Critical Dialogue Cloud for IoT. It allows sensors as data sources and brings the Internet o

Read More
Hans Kramer  |  December 8, 2020

Everybody Wants A Microsoft Teams Call Center, But Why?

C-level and other decision makers in the business and IT are explicitly looking to integrate call center solutions into Microsoft Teams. The Google T

Read More
Hans Kramer  |  November 25, 2020

10 More Benefits Of Great Cloud Contact Center Software

With agents working from home or a remote office, on-premise call centers are no longer sufficient. In our previous blog post we have talked about the

Read More
Gijs Geurts (CEO)  |  November 17, 2020

Anywhere365® Meets Gartner Magic Quadrant For Contact Centers 2020

I’m happy to announce that Anywhere365® received an honorable mention from Gartner in their Magic Quadrant for Contact Centers 2020, as a player

Read More
Hans Kramer  |  November 10, 2020

Service Desk Automation With ServiceNow And Anywhere365®

Several studies have shown that global IT leaders are looking to reduce unnecessary dialogues in their service desks. Not just to help agents out, but

Read More
Hans Kramer  |  November 2, 2020

Virtual Contact Center Platforms Are The Future Of Your Call Center

Anywhere365® is a virtual contact center and enterprise dialogue platform. But why do we focus so much on that virtual (or cloud) part of who we are?

Read More
Gijs Geurts (CEO)  |  October 28, 2020

FD Gazelle 2020 Award For Anywhere365®

I am incredibly proud to announce that Anywhere365® has been awarded as one of the fastest growing and most profitable companies, headquartered in th

Read More
Hans Kramer  |  October 13, 2020

Anywhere365® Proudly Presents: Critical Dialogue Cloud For IoT

It’s not new that the Internet of Things (IoT) is transforming the products that we use daily. Your watch, home and parking lot, everything becomes

Read More
Hans Kramer  |  October 5, 2020

Delight Transfer – Go Beyond Warm Call Transfers

Transferring calls from the reception, the call center or anywhere in the organization is often experienced as a cold hand off. But at Anywhere365® w

Read More
Hans Kramer  |  September 30, 2020

Call Transfers: IVR Vs AI Voice Bots

Transferring calls in a contact center or anywhere in the organization is often a necessity. But at Anywhere365® we believe that call transfers can a

Read More
Hans Kramer  |  September 22, 2020

Turn Salesforce Into The Smartest Contact Center Ever

Businesses in every sector are looking to new channels and technologies to personalize the customer experiences. Several studies (for example this on

Read More
Hans Kramer  |  September 17, 2020

Save Your Seats For New Anywhere365® Webinars!

At Anywhere365® we believe successful business communications is about reducing unnecessary dialogues. In both ways. But how do you do that in a myri

Read More
Gijs Geurts (CEO)  |  September 10, 2020

Virtual Contact Center Software Replaces Blackmores’ Legacy Systems

I’m proud to finally be able to share this news with you. Natural health products enterprise Blackmores takes a leap in the way they manage their bu

Read More
Gijs Geurts (CEO)  |  August 18, 2020

How To Overcome The Biggest Challenge In Customer Communications

What is your biggest challenge in Customer Communications? This is one of the questions I always ask to business and IT executives. The answer will gi

Read More
Hans Kramer  |  July 24, 2020

Gartner Report On Contact Center Integration With Microsoft Teams

In their latest publication, tech consultancy giant Gartner writes about the importance of optimizing Microsoft Teams with Cloud Contact Center Platfo

Read More
Gijs Geurts (CEO)  |  July 7, 2020

Anywhere365 Acquires PeterConnects

Today, I am excited to announce our third acquisition in the past 8 months! After Microsoft Teams and Azure expert Interchange and Healthcare IoT p

Read More
Gijs Geurts (CEO)  |  June 17, 2020

Can You Afford Not Adopting Modern Enterprise Dialogue Management?

Every single company we’ve talked to in the past weeks tells us the same thing: ‘we need to shift gears in our enterprise dialogue management, and

Read More
Gijs Geurts (CEO)  |  May 12, 2020

Anywhere365 Receives €20 Million Follow-On Investment

I’m super excited to share some great news in these unpredictable times. Anywhere365 is growing further in different ways! Today we sent out a pres

Read More
Gijs Geurts (CEO)  |  April 29, 2020

Manage Enterprise Dialogues From The Home Office. This Is How It’s Done.

Remote working from a digital workplace has become a serious topic. And even more so in the past few weeks. C-level looks at the coherence of applicat

Read More
Hans Kramer  |  April 20, 2020

ServiceNow Self-Service Made Easy And Intelligent With Voice Bots

“I can’t print”. Sounds like an easy question, right? But how long does it take for your (internal or external) customer to get this solved? We

Read More
Esmeralda van Rietschoten  |  March 26, 2020

Watch Our Amazing Video: Anywhere365 Drive Digital Transformation – Enterprise Dialogue Management And Cloud Contact Center

Very cool  Anywhere365 Enterprise Dialogue Management and its critical dialogue brand IQ Messenger (part of Anywhere365) unifies Voice dialogues enh

Read More
Erik van Arkel  |  May 24, 2018

How To Offer Customer Service With The WOW Factor

High customer satisfaction is what business/organisations aim for. And to reach high levels it’s nice to understand what influences customer satisfa

Read More
Micheal Eland  |  December 20, 2017

Anywhere365 Dialogue Management Software & Compliance

Compliance, or the ability to act according to regulations set by external organizations, nowadays is affecting all areas of business. Anywhere365 hel

Read More
Erik van Arkel  |  March 8, 2017

Get Close To Your Customer!

Studies show that people use their smartphone 221 times per day and that’s why probably a lot of organizations are providing personal apps to their

Read More
Erik van Arkel  |  October 31, 2016

Anywhere365 Receives Nominations For Best UC & Contact Center Project 2016

The fasted way to win an award is to deploy an Anywhere365 platform. It seems like it anyway. We are extremely proud that 3 of our partners are nomina

Read More
Vincent Hoogendoorn  |  October 13, 2016

Microsoft HoloLens With Skype Inspires To Innovate

At Workstreampeople I have been researching the capabilities of Microsoft’s augmented reality device, the HoloLens. Since Workstreampeople is in

Read More
Erik van Arkel  |  September 23, 2016

Anywhere365 Qualified As Servicenow Technology Partner

Anywhere365 has qualified as a technology partner of service management solutions specialist Servicenow. The partnership enables Anywhere365 to build

Read More
Gijs Geurts (CEO)  |  July 6, 2016

Anywhere365 – Go Beyond The Legacy Contact Center: Dialogue Management For The Business Enterprise

#Anywhere365 – Contact Center and Dialogue Management for Skype4Business and Office 365 Skype named as the top Most Promising Contact Center Solutio

Read More
Gijs Geurts (CEO)  |  July 5, 2016

Anywhere365 For Skype Release 5 Feature – The Settings And Role Model Config Portal For Each UCC

When your legacy PBX becomes end-of-life, replacing it with Skype for Business is the logical product of choice. As a widely adopted, flexible, low-co

Read More
Gijs Geurts (CEO)  |  July 4, 2016

A Closer Relationship With Clients Within Four Months

Is outsourcing customer contact good enough these days? A while back, NIBC Direct decided that the answer is “No.” In the face of the rise of mult

Read More
Esmeralda van Rietschoten  |  July 1, 2016

Upgrade Your Business Card To A Business Communication Card

Upgrade your Business Card to a Business Communication Card? At WORKSTREAMPEOPLE, our business cards have an embedded NFC chip or QR code that allows

Read More
Esmeralda van Rietschoten  |  June 30, 2016

Anywhere365.Io

We’re going to add something cool to #Anywhere365  More information about Anywhere365 IO will be disclosed soon. Just press Follow at Anywhere365.

Read More
Load More Articles

Get the latest announcements and updates delivered to your email

Do you want to be the first to know all news on Anywhere365®? Sign up to get the latest announcements and updates delivered to your email.