Hans, Author at Anywhere365 Blog

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Your Contact Center Is Wasting Time And Money. Here’s How To Stop It.

by Hans on April 7, 2021

I’m sure your business has had it’s share of challenges in the past year. Due to the COVID-19 pandemic organizations were urged to take some fast lanes in their digital transformation. Especially in customer touch

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Anywhere365 Business Continuity Management 101

by Hans on March 18, 2021

In our previous blog post on Business Continuity we flagged that unlikely high-impact events are often overlooked in contingency plans.

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Optimizing Microsoft Teams with Cloud Contact Center? Watch our webinar

by Hans on February 24, 2021

Are you looking to bring Microsoft Teams to your contact center? You're not alone. There is a huge demand for

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Anywhere365 and ASC Technologies bring compliancy recording to certified Microsoft Teams Contact Center

by Hans on February 11, 2021

Today, we've announced our strategic partnership with ASC Technologies. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend

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Business continuity is Team(s) work: 4 measures

by Hans on February 5, 2021

Business continuity is boring. Or may be not. Last year proved how important it is to think of a good

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How to: Skyrocket Customer Engagement in the Financial Sector

by Hans on January 5, 2021

Never in the past decades have there been this many service dialogues. We’ve read about doubled and even tripled waiting cues. In customer contact centers and intermediary desks as well as internal HR and IT

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