Empower Mobile Agents
Bridg CRM is perfect for Field Sales and Service representatives to ensure they have the relevant information they need from their CRM system to deliver outstanding service regardless of their location and on any iOS or Android device.
Mobile agents gain access to valuable CRM data for customer details, sales and case information. Agents can easily transfer calls to other agents, skill groups, or subject matter experts to ensure customer issues are dealt with quickly and with a minimum of unnecessary dialogues.
Information is Power
The Bridg CRM application provides mobile agents with visibility of the key dialogue and contact center metrics needed to take corrective action when performance issues arise.
The embedded Anywhere365 Timeline gives the agent a complete history of the customer journey of any dialogue. Agents can classify dialogues for management reporting and analysis.