Omni-channel On-Premises Dialogue Management | Anywhere365

Anywhere365
Omni-channel On-Premises
Dialogue Management

Anywhere365 on-premises delivers omni-channel contact center capabilities for those organizations using Skype for Business Server with investments in premises-based hardware, integration to back-office applications or compliance requirements.

Anywhere365 is the omnichannel, truly native Skype for Business contact center solution

Anywhere365 leverages your existing investments in Microsoft collaboration platforms to drive the digital transformation of your workstream processes, personalize the customer experience and empower workforce efficiency.

Simple CAPEX pricing model

No agent or supervisor licencing

Easy integration to CRM/ERP systems

Leverages existing Microsoft platforms

Centralized performance reporting

Painless migration to hybrid or cloud

Provides real-time visibility work item status on a Wallboard to monitor your contact center activity and performance

Improve your customers’ experience with Anywhere365

Manage interactions over the entire customer journey and impress them with first contact resolution.

Omnichannel customer experience and Contextual Dialogue Intelligence

Anywhere365 On-Premises for Skype for Business lets you engage your customers effortlessly across communications channels while ensuring the context and history of the dialogue always moves with them.

Voice

Real-time voice processing and translation

Chat

Interact with chat sessions from a website or client

Bot

AI bots reduce costs and improve the CX

Email

Handle email messages in real-time

SMS

Interact with mobile users using SMS services

Social

Interact with customers on their favorite platforms

IOT

Sensors to the appropriate answer point.

WhatssApp

Interact with mobile users using WhatsApp services

Microsoft Teams

Interact with Microsoft Teams users

Skype for Business

Interact with Skype for Business users

Smart routing will connect the customer
to the right agent

Anywhere365 intelligently routes customers to the best agent, knowledge worker
or employee; eliminating unnecessary dialogues and ensuring first contact resolution of their inquiries

Skill based routing

Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.

Machine learning routing

Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.

NFC / QR routing

Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.

Last Agent routing

Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.

Skill based routing

Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.

Machine learning routing

Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.

NFC / QR routing

Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.

Last Agent routing

Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.

Explore platform elements

Anywhere365 On-Premises productivity tools for Agents, Supervisors and Knowledge Workers.

for on-premise agents

Reception Attendant

- Increase productivity, empower your teams and provide the best customer experiences

Anywhere365 Reception Attendant for the Skype for Business user with the critical information they need on their desktop.

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for contact centers

Reporting & Dialogue Intelligence

- Enabling comprehensive Business & Dialogue Intelligence

Real-time reporting using data mining techniques,
enabling comprehensive Business & Dialogue Intelligence

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for Business Client

Inflight Snapper

- Extend the Microsoft Teams or Skype for Business Client.

Inflight Snapper has seamless screen recording of dialogues for agent coaching and compliance. It also provides real-time performance analytics interface “snapped” to the Skype for Business client. Furthermore it has clean and compact design docks unobtrusively to agent’s client without consuming desktop real estate.

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for api & bots

Indialogue bot

- Enhance Anywhere365 IVR and ICR (Integrated Chat Response) self-service applications

Anywhere365 Bots leverage the AI capabilities of Microsoft Azure Cognitive Services to dramatically reduce costs and improve the customer experience by intelligently processing and answering routine interactions, leaving the more complex dialogues to be handled by your live agents.

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Find the deployment that’s right for you

Anywhere365 offers deployment models to suit any business based on your requirements for customization, workflow integration and advanced features.

On-Premises

Designed for organizations currently on Skype for Business Server and requiring a large degree of command/control over their IT services.

  • Flexible and scalable pricing model with no agent or supervisor licenses
  • Integrates with Microsoft Flow, PowerApps, Azure AI and over 30 CRM/ERP solutions
  • Can be deployed on premises-based or virtual hosted servers
Request a demo

Get started today with Anywhere365.
Rethink contact center.

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