How AFAS Nails Customer Engagement with Automation


AFAS Software is a customer centric company. They make customer experiences very personal by connecting different sources of data.

Product and services

Anywhere365 Dialogue Cloud, Dialogue Studio, Microsoft Teams





September 6, 2022

View this short video to discover how AFAS leveraged our low code Dialogue Studio to automate customer support interactions, achieve greater workforce collaboration and superior customer experiences with Anywhere365® Dialogue Cloud.

The story

AFAS Sotware wanted to transform their customer support operations, with greater flexibility and a more customer centric approach. After an extensive comparison with competitors, they chose Anywhere365 Dialogue Cloud as their hub for customer engagements.

They have become huge fans of our low code Dialogue Studio environment to improve productivity as well as faster customer resolutions. This really allowed AFAS to get ahead of the curve while leveraging their existing Microsoft stack investments.

The Secret Sauce To Customer Centricity

In this 2 minutes video we’re unveiling their secret sauce to a really customer-oriented approach. Spoiler: it’s about agility and flexibility, about being in control and striving to maximize the value of time on both ends of the line!

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