Foyer Global Health Sets a New Standard For Digital CX

Foyer Global Health

A fully digital international health insurance provider, created by expats for expats.

Product and services

Anywhere365 Dialogue Cloud, Microsoft Teams


Finance, Insurance



June 28, 2023

You don't have to sacrifice simplicity and efficiency to achieve confidentiality and security. See how Foyer Global Health nailed it, with a Teams-integrated digital communications hub.

The story

Together with our Certified Partner POST; the leading provider of postal and telecom services in Luxembourg, we helped Foyer to rethink their business communications, achieving their vision for an omnichannel Cloud Contact Center. With all of Foyer’s customer, partner and broker conversations taking place online, it was vital for the solution to be completely cloud-based.  

A seamless collaboration 

Priding themselves on a portfolio that extends to over 200 countries across 5 continents, supplying a personal service was crucial for Foyer. Thus, addressing customers in their preferred language was non-negotiable and the multi-lingual service of Anywhere365 proved to be invaluable.   

Being natively integrated with MS Teams, at Anywhere365, we create the capacity to support customers across any channel, anytime, anywhere. This went hand-in-hand with the new digital workspace Foyer was already utilizing: Office 365 and MS Teams. For Foyer, it was important to provide a service which continued to help them deliver a high-value customer experience, whilst minimizing interruption to team productivity.  

With Anywhere365, keeping all communications in one unified system is a breeze and this allowed Foyer to maintain their digital architecture and core systems, laying the foundation for a seamless collaboration.  

By partnering with Anywhere365 and POST, Foyer were able to concentrate on their area of expertise: providing health services and insurance for people in the most challenging times, whenever and wherever they need it, whilst we were able to do what we do best: helping businesses to create impact in every single dialogue that they have.  

Just like Foyer, we don’t want our customers to be limited by their geographical location or time zone and with our solution, we enable them to be available for their clients anywhere, 365 days a year.  

Check out our video with Foyer to experience the perfect partnership yourself!

Similar customer success

Van alle verzekeraars biedt Univé de beste klantervaring aan Nederlandse consumenten. Dit blijkt uit de Nederlandse Customer Experience Excellence Analysis 2018, een onderzoek van KPMG onder ruim vijfduizend Nederlandse consumenten naar de vraag hoe zij ruim tweehonderd verschillende merken in tien verschillende branches ervaren. Met een rapportcijfer van 7,54 neemt Univé van alle tweehonderd onderzochte bedrijven de twaalfde plaats in.

Learn more

Privacy is a high priority to us So says Customer Contact Centre Team Manager Sabine Sammelius of BKR in Tiel. And that’s very normal in the financial world.

Learn more

Fujitsu provides a digital workplace, based on global standards, which enables users to commute between offices, while increasing the opportunity for collaboration.

Learn more

NIBC chooses managed insourcing for its customer contact centre A closer relationship with clients within four months

Learn more
Schedule a demo

Get started today with Anywhere365®.
Rethink your contact center.

Schedule a demo

Keep me informed

Sign up to get the latest announcements and updates delivered to your email.

Sign me up