SWAROVSKI | Anywhere365

Product and services

Microsoft Lync & Anywhere365 Contact Centre


Jewelry & Couture


The Netherlands

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September 30, 2018

SWAROVSKI – Unified Communication using Microsoft Lync & Anywhere365 Contact Centre

The story

Most recent customer success

JTI wanted to transform their global customer experience, with enhanced workforce collaboration, superior customer knowledge and greater flexibility. Assisted by the consultants of Orange Business Services and after an extensive comparison with competitors, they chose our native Microsoft Cloud Contact Center Platform. Allowing JTI to get ahead of the curve while leveraging existing Microsoft stack investments. And not only in the contact center. Anywhere365® direct routing capabilities were extended to over 10,000 users in the business.

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Dutch scale up Tony’s Chocolonely grew out of a journalist’s exposé of child slave labor in the cocoa industry and his dream of making the chocolate trade slavery-free. The Amsterdam-based company grew quickly, but its original collaboration apps didn’t support its international expansion or its work-life balance ideals. Tony’s Chocolonely found the best way for employees to work together, thanks to Microsoft Teams with Vodafone Calling in Microsoft Office 365. For the Tony’s team, its suppliers, and its “chocofans” and West African partners, it’s all about building real and transparent relationships.

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My Food Bag is the brain child of Founders & Group Co-CEOs Cecilia and James Robinson. The Robinson duo, former Telecom CEO Theresa Gattung and celebrity chef Nadia Lim with husband Carlos Bagrie launched My Food Bag in March 2013.

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Van alle verzekeraars biedt Univé de beste klantervaring aan Nederlandse consumenten. Dit blijkt uit de Nederlandse Customer Experience Excellence Analysis 2018, een onderzoek van KPMG onder ruim vijfduizend Nederlandse consumenten naar de vraag hoe zij ruim tweehonderd verschillende merken in tien verschillende branches ervaren. Met een rapportcijfer van 7,54 neemt Univé van alle tweehonderd onderzochte bedrijven de twaalfde plaats in.

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