Partnering for excellence

Streamlining business communications for the world-renowned University of Cape Town.

Product and services

Anywhere365 Dialogue Cloud, Dialogue Studio, Microsoft Teams

Location

Africa

Cases > University of Cape Town

November 17, 2023

Rated the best university in Africa and one of the best in the world, the University of Cape Town consists of exceptionally talented students, teachers and researchers; not forgetting the wide range of professional, administrative support and service staff – all of whom are committed to helping change this world for the better. With over 35,000 students and staff to service, optimizing communications was crucial for UCT.

The story

A shared vision

UCT’s journey with Anywhere365 and Galdon Data began over 5 years ago. What started out as 3 humble contact centers rapidly expanded to 40+ in just a few years. With the help of Galdon, UCT were able to migrate from their on-premise setup to a futureproof cloud solution, seamlessly integrated with MS Teams.

With some guidance from Anywhere365 and Galdon, UCT were able to deploy and maintain various contact centers, whilst simultaneously growing the technical capabilities of their own team.

Why Anywhere365?

According to UCT, the ease and speed in deploying the Anywhere365 solution are crucial factors in the success of this partnership.

Team(s) work makes the dream work

Anywhere365 is natively integrated with Microsoft Teams to engage people across any channel, from anywhere, at any time.

Our collaboration empowers UCT to leverage their existing investments whilst providing cutting edge technology in their various contact centers within the business.

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