Anywhere365 Dialogue Cloud platform for Omnichannel Communications
Anywhere365 Dialogue Cloud delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agents’ workflows.
Realize the many benefits of Anywhere365 Dialogue Cloud
Anywhere365 Dialogue Cloud moves at the speed of your customers, allowing you to choose the specific capabilities you need to get the exact customer experience you want.
Fast to deploy and easy to use
Lower IT and Infrastructure costs
Increased workforce productivity
Easy scalability and reliability
Centralized performance reporting
Flexible OPEX pricing model
Omnichannel customer experience and Contextual Dialogue Intelligence
Anywhere365 Dialogue Cloud for Microsoft Teams, Skype for Business and Office 365 Phone System lets you engage your customers effortlessly across communications channels while ensuring the context and history of the dialogue always moves with them.
Voice
AI-driven real-time voice processing and translation
Process and prioritize messages as any other channel.
Chat
Process chats with real-time AI language translation
Bots
AI processing for routine voice and chat interactions
SMS
Interact with mobile users using SMS services
Social
Interact with customers on popular social media platforms
IOT
Route IOT data to the appropriate answer point
Interact with mobile users using WhatsApp services
Microsoft Teams
Interact with Microsoft Teams users
Skype for Business
Interact with Skype for Business users
Smart routing will connect the customer
to the right agent
Anywhere365 intelligently routes customers to the best agent, knowledge worker
or employee; eliminating unnecessary dialogues and ensuring first contact resolution of their inquiries
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Product based routing
Calls can be routed based on caller IVR / Speech input, database lookups, etc. for various product SKU’s.
CRM Based routing
Route interactions based on CRM data lookups of IVR / Integrated Chat Response (ICR) input; Caller ID, etc.
Longest Idle
Interactions are routed to the agent who has been free or idle the longest, or the next available agent if they are all busy.
Many more
Including round robin, serial hunting, simultaneous ring, caller ID, etc.
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Skill based routing
Route the call to the most suitable, highest skilled agent for that specific type of customer interaction.
Machine learning routing
Machine learning (ML) based routing uses Azure ML service to route the call to a skill or queue based on key phrases.
NFC / QR routing
Route interactions by NFC chip or QR code by simply tapping an NFC/QR mobile application to the card.
Last Agent routing
Give customers a familiar and consistent point of contact by routing them to the last agent they spoke with.
Explore platform elements
Anywhere365 Dialogue Cloud productivity tools for Agents, Supervisors and Knowledge Workers.
for crm workers & remote agents
Web Agent
- Increase productivity, empower your teams and provide the best customer experiencesAnywhere365 Web Agent for Microsoft Dynamics 365, Salesforce or ServiceNow. With integration to over 30 CRM systems, Anywhere365 Dialogue Cloud provides any Microsoft Teams or Skype for Business user with the critical information they need at their desktop or mobile device.
Learn more
for contact centers
Reporting & Dialogue Intelligence
- Real-time reporting using data mining techniques, enabling comprehensive Business & Dialogue IntelligenceMonitor real-time agent, caller and queue performance and take immediate corrective action when service-affecting issues occur.
Learn moreFind the cloud deployment that’s right for you
Anywhere365 Dialogue Cloud offers deployment models to suit any business based on your requirements for customization, workflow integration and advanced features.
CCaaS
Contact Center as a Service (Agent based)
Flexible OPEX pricing, lower IT costs, easy scalability and centralized reporting deliver quality customer engagement.
- Pay as you go affordable montly pricing
- Scale your operation up or down with ease
- Integrations to over 30 CRM systems
CPaaS
Contact Center Platform as a Service (Platform based)
Leverage the powerful Anywhere365 platform and API’s running in the Azure cloud to create your own service offerings and application integrations.
- Ease of deployment and scalability combined with customization and integration capabilities
- Build the specific capabilities you need to get the exact customer experience you require
- Leverage advanced Azure AI Cognitive Services for BOTS and real-time translation
Get started today with Anywhere365®.
Rethink your contact center.
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