Process and prioritize messages as any other channel with E-mail
Many companies use central mailboxes, (digital) forms, mail rooms and in some cases even fax machines, which allows customers to start a dialogue that is handled by one or more employees. The handling of these dialogues is time consuming and tedious issues remain longer unattended / more open than other posts (cherry picking). For these reasons Anywhere365 has developed the e-mail provider dialogue. With this addition to Anywhere365 all kinds of message flows can be handled efficiently in real-time, in a similar way as phone calls, chats and other ways of communication flows through Microsoft Teams and Skype for Business.
Skill Based Routing
Based on metadata such as sender, recipient, subject or content of the message the skills can be determined that are needed to handle the message.
The E-mail Dialogue Provider
With the e-mail dialogue provider each incoming message is merged together with any attachments, which is then stored in an inbox.
Of course, all information about the dialogue is recorded and made visible through the business intelligence information in Anywhere365.
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