Anywhere365 for Microsoft teams
Anywhere365 Dialogue Management and Cloud Contact Center leverages the voice capabilities of Microsoft Teams and can route calls to Teams powered agents with rich features, such as Call recording, Real-time translation, IVR, Supervisor, Reporting, Wallboards and many more.
The Anywhere365 WebAgent can provide an interface between a back office system and one or more UCC’S (Unified Contact Center). This interface (Extension window) significantly improves the service provided to a caller and the productivity of Agents.
Discover our Microsoft Teams Contact Center.
Real-time translation
Break the language barrier by expanding the current experience with real-time translation.
Contact Center Activity visible
Real-time visibility work item status on a Wallboard to monitor your contact center.
Text-to-Speech IVR
Speech recognition will allow you to build a modern Voice User Interface where callers can interact without the use of their keypad
An interface that increases your agents productivity
Agents work from their familiar Teams client. Wherever they are. This means that you only need one presence system for the whole enterprise, increasing productivity while leveraging existing Microsoft stack investments. From scratch our software was built to have a very intuitive interface.
Apps for Agents and Supervisors
Extend the Microsoft Teams and Skype for whisper, take over calls or listen along an active conversation to train new co-workers, review conversations, or providing support during calls.
Get started today with Anywhere365.
Rethink contact center.
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