Anywhere365 for Microsoft teams
Anywhere365 Contact Center and Enterprise Dialogue Management is able to leverage the capabilities of Microsoft Teams to route calls to Teams powered agents with all the rich features of Anywhere365, such as; Call recording, Real-time Translation, IVR, Supervisor, Reporting, Wallboards and many more.
Real-time translation
Break the language barrier by expanding the current experience with real-time translation.
Contact Center Activity visible
Real-time visibility work item status on a Wallboard to monitor your contact center.
Text-to-Speech IVR
Speech recognition will allow you to build a modern Voice User Interface where callers can interact without the use of their keypad
An interface that increases your agents productivity
The anywhere 365 WebAgent can provide an interface between a back office system and one or more UCC’S (Unified Contact Center). This interface (Extension window) significantly improves the service provided to a caller and the productivity of Agents.
Apps for Agents and Supervisors
Extend the Microsoft Teams and Skype for whisper, take over calls or listen along an active conversation to train new co-workers, review conversations, or providing support during calls.
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