Whatsapp contact center integration - Anywhere365®

Engage with customers from Microsoft Teams to Whatsapp

Anywhere365 makes it possible to chat with a group of (federated) Microsoft Teams and Skype for Business users, from the customer’s WhatsApp client. Including WhatsApp features like Location Sharing.

Native experience

The customer can use their familiar WhatsApp app while talking to a Teams powered agent.

Skill based hunting

Anywhere365 makes it easy to hunt for and select agents or other Teams users based on skills or other criteria.

Location sharing

Customers can use the full list of existing WhatsApp features, such as sharing their current location.

Channel deflection

Let customers move from your voice IVR to Whatsapp. We have standardized a seamless deflection.

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Rethink your contact center.

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