Contact centers in the Financial Industry are in a transition. The landscape for customer service in banks, insurance companies, brokers and others in the financial sector shifted dramatically. In customer contact centers and intermediary desks as well as internal service desks. How do you handle this new normal for call centers in the financial industry? Learn more in our whitepaper.
5 investments to skyrocket customer engagement in the Financial Industry
Influence the leakage of unnecessary dialogues by shifting the focus from Contact Center Success to Dialogue Management Success.
Hello Dialogue, Bye Point Solutions
Get rid of legacy systems and point solutions. Start managing and capturing data points of all enterprise dialogues, from all channels.
Real time self service
Turn your bank into a data-driven CX company. Create the ultimate experience by integrating historical CRM data in operations and communications.
Anywhere365® allows you to take giant leaps forward, leveraging existing investments in the Microsoft Cloud and Productivity stack.
While the amount of dialogues per product continue to increase, customers demand excellent service. On their terms and through their preferred channels. At the same time, cost remains a concern, especially as former cost-cutting efforts already reached their limits.
C-level increasingly demands for innovative customer interfaces, integrated touch points, and a higher performance. AI voice bots and chat bots are put in place to elevate the shift left strategy. And customer service executives are finding ways to manage the new normal for call centers in the financial industry: agents who work from home.