Meet Anywhere365 R6

Anywhere365 release 6 is here and brings you all these new and exciting elements and much, much more. It is our largest release up-to date and brings to you new possibilities to rethink your customer contact strategies. And at the same time brings our dream of a world without unnecessary dialogues a major step closer.

 

 

 

Call or chat in your own language when contacting international support.

The chat bot understands you right away and connects you directly

Have your CRM data available when you receive a call on your cellphone

Enable everybody in your organization to help as a reception attendant

Have your own branded chat app your customers can download from their app store

New

Web Reception Attendant



Powerful functionality to manage the queue realtime, see the availability of colleagues, view advanced dialogue history of the callers and many more. Now also available for web.

Learn more

Advanced Timeline

See the customer journey from accepting to forwarding and closing the call.

Calendar

Drag and drop any contact to see the agenda of your colleagues.

Public/private Notes

Public notes are also visible for your colleague when the call is transfered.

Mirror

Not only a fun, but also a functional feature to always look representative.

New

Available early 2018

Web Extension Window



Significantly improve the service provided to a caller and the productivity of Agents.

Timeline

See the customer journey from accepting to forwarding and closing the call.

CRM Integrations

Display information from your CRM anc Back Office services.

Call Classification

Classify / label a dialogue. Enhancing management information for Dialogue Intelligence.

Tabs

Enrich the Extension Window further with custom tabs to match your business needs.

New

Grid chat



Grid Chat enables customers to create a branded app their customers can download from their app store to get in touch with their Unified Contact Center (UCC).

Call me back

Users can do a call-back request when the UCC is closed or no Agents are available.

Speech and video

Anywhere in the conversation the user can open a voice or video channel.

Available SDK

Include the GridChat functionality in your own native app via our SDK.

Branding

Offer a branded chat app to your UCC that looks and feels as if it is your own.

New

* Additional license needed

Bridg



Caller information

Display information from your CRM anc Back Office services.

Timeline

See the customer journey from accepting to forwarding and closing the call.

Transfer call

See the customer journey from accepting to forwarding and closing the call.

Call classfication

Classify / label a dialogue. Enhancing management information for Dialogue Intelligence.

New

Inflight Snapper



The Inflight Snapper provides everything you need to become an UCC Agent or Supervisor, wherever you are. ​​​​​​​​​​Extend the Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.

Real-time statistics

Real-time overview of the UCC statistics (like SLA, AVG Queue time, missed/ answered calls).

Agent overview

All the active UCC Agent with presence, picture, name and reason code can be seen.

Sensor integrated

Integrated with the Plantronics Legend headset, which senses if the user is wearing his/her headset.

Minimal space

Because of the small and simple design, It is great to run on the Agent's Client without taking up to much space.