Caller ID control

When using the interceptor, the Caller ID presented for calling out can be configured with the following options.

Options:

  • The Caller ID of an Unified Contact Center SIP URI, selected by the Agent
  • The Caller ID presented is taken from the Agent SIP URI.
  • An alternative Caller ID selected by the Supervisor. This alternative ID can be specified per Agent.

* Please note that for some features a specific license type and/or additional licenses may apply.