With the Skill Countdown feature value of Anywhere365 it is possible to lower the skill value of the Agents, which are present in a period time in seconds measured. In that time period the skill value will go from 100% to 1% in steps of the average time period. After the countdown the call can be automatically transferred to another skill the same skill or voicemail.

* Please note that for some features a specific license type and/or additional licenses may apply.