Device Capability Routing

Anywhere365 is aware of the client capabilities of an Agent and will behave differently based on the provided functionality. Not all devices or applications are able to interact via voice, video, chat, email, etc. As an example, an Agent using a Skype for Business client on a mobile device will have a different set of capabilities compared to an Agent logged in from a desktop computer with the Skype for Business client. Anywhere365 will automatically recognize the agent’s hardware skill set. Skype for Business enabled iPads, Surface Tablets, Android Devices, iPhones or Windows 8 Phones are all supported and part of the capability routing features of Anywhere365.

* Please note that for some features a specific license type and/or additional licenses may apply.