The architecture of Anywhere365 is based on a distributed environment. Agents of the UCC can be from within your organization/Skype for Business environment. But Anywhere365 in combination with Federation makes it possible to add Agents that are not within your organization Skype for Business environment easily by adding the SIP address to the list of Agents. This allows you to add anyone with an Office365 account to your UCC, for example your ICT partner as a second line help desk.

* Please note that for some features a specific license type and/or additional licenses may apply.