Formal and Informal Agents
Anywhere365 distinct two different call agents: (1) Formal Agents and (2) Informal Agents. An informal agent is connected to the UCC once he is logged in, while a formal agent needs to sign in for an UCC in order to collaborate. The use of formal agents makes it easy to switch between different UCCs by sending commands to the Skype for Business client and help the busiest UCC. Single-sign-on makes it possible to sign in to all the UCCs a formal agent works for.