Lowest Presence Hunt

Available even when the person is busy or offline. For reasons a person within a Contact Center of UCC can be available, even when the person is busy or offline. Think about a Role Model for medical support, with every person with a First Aid (EHBO) certificate into a UCC. When a call comes in out of context of First Aid, the person in a call, will be hunted and get the Microsoft Teams or Skype for Business toast invite. Since we support Contextual Display in a toast, the person gets the invite with the Emergency picture and can act directly. Every UCC do supports its own Lowest Presence Hunt value.

* Please note that for some features a specific license type and/or additional licenses may apply.