Real-time Management

Anywhere365 uses SharePoint 2010, SharePoint 2013 or SharePoint Online as its configuration panel in order to manage one or more UCCs. In this way it’s possible to make changes to your UCC at any time, without the need for technological skills. And because it is real-time there is no downtime while improving your UCC. You can add call agents, change the status of the UCC, and optimize the IVR and its texts while staying available for customers. Furthermore, both SharePoint on premise as well as SharePoint as a service (e.g. Office365), can be used in combination with Anywhere365.

* Please note that for some features a specific license type and/or additional licenses may apply.