This glossary contains definitions for dialogue cloud, dialogue Management, Contact Centers and customer experience terms.
GUID
A Globally Unique Identifier or GUID is a pseudo random number used in software applications and is designed to be unique worldwide. Although each GUID is not 100% guaranteed to be unique, the total number of unique keys (2128 or 3.4×1038) is such that the likelihood of replication of the same GUID is very small.
On average our customers save 45 seconds. Per agent. Per contact.
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