What is a Microsoft Teams Contact Center?

A Microsoft Teams Contact Center allows omnichannel customer communication through a single pane of glass. Whether they are in the office space or at home. This will lead to a reduction in overhead costs, an increased workforce efficiency, easier insights into the customer lifecycle and an omnichannel customer experience.

How do you optimize Microsoft Teams with Contact Center?

The contact center is one of the places with a continued demand for a lifeline for remote work. In July 2020 Gartner wrote a report on the importance of optimizing Microsoft Teams with Cloud Contact Center.nnGartner sees 3 scenarios for contact center integrations with the Teams platform:nn1. Wait for Microsoft to deliver contact center functionalityn2. Choose a BASIC Microsoft Teams integrationn3. Choose a NATIVE Microsoft Teams integration

What is direct routing for Microsoft Teams?

Direct routing leverages the voice capabilities of Microsoft Teams so that contact center agents and knowledge workers can make and receive calls within Microsoft Teams. Customers are engaged effortlessly across the communications channels of their choice, while ensuring that the context and history of the dialogue always moves with them. Within Anywhere365 ® Direct Routing Contact Center for Microsoft Teams you can route dialogues based on numbers, skills, geography, IVR prompts, CRM data white or black-listing and VIP customer routing.

What is a Connected Contact Center for Microsoft Teams?

Microsoft Teams now has more than 115 million daily active users. The contact center is one of the places with a continued demand for a lifeline for remote work. Now that integrating a contact center solution with Microsoft Teams is a common need for enterprises, Microsoft Corporation has initiated a Connected Contact Center certification program in May 2020. In January 2021 Anywhere365 ® was announced the world’s first certified direct routing Connected Contact Center for Microsoft Teams.

Drive Great Dialogues With
Your Bullhorn Data

Use Bullhorn CRM for candidate tracking? Use that data to create data driven dialogues. Anywhere365^® deeply integrates into Bullhorn for tailored candidate communication. Across any voice or text channels, such as WhatsApp, email and social media.

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Supercharge Candidate Experiences with Bullhorn and Anywhere365® : Learn more in our blog post

Increased Workstream Productivity

Design your own automated AI voice bot and chat bot dialogues and only route more complex ones to help desk agents.

Improved Customer Experience

Manages interactions over the entire customer journey; ensuring resolution the first time they reach out.

Work from Anywhere

Extend Anywhere365^® and ServiceNow to remote office or work-at-home contact center agents and knowledge workers.

Reduced IT Costs

Anywhere365^® utilizes existing investments in the Microsoft platforms and applications that your employees already know.

Data-driven candidate experience

Our AI bots – fully informed by your Bullhorn data – facilitate the Shift Left Strategy. They reduce unnecessary dialogues by automated answering of routine questions. Route more complex dialogues to live agents, based on skills, geography, CRM data, and many more. Even to their mobile PSTN numbers.

The data will be stored in Bullhorn instead of locally on the agent’s device.

The context and history of the dialogue comes together in Anywhere365^® Timeline and always moves with the candidates. Serving every candidate with the best experiences.

Automate Candidate Experience with Data

Automate these dialogues with our no code Dialogue Studio. Anyone with the right permissions can design and publish automated flows, simply by dragging and dropping nodes without codes to an intuitive canvas.

Have a question or want to see the Anywhere365^® WebAgent for Bullhorn come to live in a demo?

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Seamless Integration with The Most Essential Business Tools

Anywhere365^® is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system.

FAQ

What is Bullhorn?

Bullhorn ATS & CRM is an industry-leading Recruiting and Applicant Tracking System. It lets you view and edit candidate records, create notes, and access placement data on any device at any time. Enter data into your applicant tracking system immediately after candidate meetings so no detail escapes you.

How can I optimize candidate experiences with Bullhorn & Anywhere365?

Most companies have built their conversations around end point solutions. This is highly ineffective. If you really want to make candidate engagement a competitive advantage, use the boat loads of data that your CRM and ATS systems store. Putting that data in the core of the various interactions in your enterprise will make your candidate experiences more efficient and boost your attractiveness as an employer. Anywhere365^® has deep integrations with leading ATS and CMS systems, such as our WebAgent for Bullhorn.

How do I dock Bullhorn to Microsoft Teams?

Our WebAgent seamlessly integrates with the Bullhorn interface and provides users with omnichannel communication functionality. People can receive and send calls, chats, emails and video all from within their Bullhorn client. Customer information for inbound and outbound interactions are automatically displayed. The Anywhere365® Timeline shows the entire candidate journey from initial contact to the signing of a contract. And it logs all the data in Bullhorn ATS system, making it a powerful tool for recruiters, hiring managers and others.