With Anywhere365 IVR and ICR (Integrated Chat Response) you can route calls/chats based on speech recognition, DTMF or text input and interact with flexible and easy to manage menus. Azure Cognitive Services provide real-time language detection for speech in 11 languages and chat translation in 60 different languages.
Personalize the customer experience
With integrations to over 30 CRM systems, Anywhere365 self-service solutions provide customers with interactive access to their account information and can prioritize and process their interactions based on their value to your company.
Quickly respond to changing business priorities
Intuitive, easy to use menus give users greater control over Anywhere365 IVR/ICR applications to make quick updates and changes. With drag-and-drop or point-and-click selections, updates are made in seconds, including creating menus and prompts for holidays, emergency messages, new business units, etc.