Add a button to your website.
When somebody clicks that button, they can leave their number.
You can now add a button to your website. When somebody clicks that button, they can put their number or Skype address in. The UCC will then directly and automatically call the website visitor on the number (or sip address) of the device he appointed and
at the same time hunt for an agent with the proper skill and dials the caller to connect the two parties. All other functionalities, such as reporting and call recording are still available.