Email Dialogue Provider

With the e-mail dialogue provider each incoming message is merged together
with any attachments and converted to a PDF file, which is then stored in an inbox.

 

 

With the e -mail dialogue provider each incoming message is merged together with any attachments and converted to a PDF file, which is then stored in an inbox. Based on metadata such as sender, recipient, subject or content of the message the skills can be determined that are needed to handle the message.

Once it is known what skills are required, Anywhere365 will select an available agent based on a selection process to identify themselves (e.g. location, rating, longest idle, randomness or serial) and the selected employee will receive an invitation. Once the employee accepts the invitation, the details of the message are displayed within its Microsoft Teams or Skype for Business client. Then one can open the PDF file, reply to sender, handle the message, or forward to another expert group.

Features