CRM and Back Office Integration
Significantly improve the service provided to a caller and the productivity of Agents
An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of Agents.
With our CRM and Back Office extension it is possible to connect to any of your CRM and Back Office services.
Most common services are Microsoft Dynamics, SalesForce, Oracle and TopDesk. Since not every company is the same and therefore not using the same services, we are able to provide an extension for any other service that your company might have and that, always for a fixed price.
Enrich and enable skype client
with timeline & CRM data.