Real-time Wallboard

Provides real-time visibility into work item status on a Wallboard

 

 

 

The Queue Information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real time statistics, just by looking at the screen.

 

Features

Essential Features

 

Key value

  • Modern Look and feel
  • Advanced UC Functionalilty
  • Contextual Intelligence
  • (Multi) Queue Management
  • Dialogue Intelligence
  • Multi Language support

Concurent conversations

  • Low Load
  • High Load
  • Skill Queues overview
  • Calls Overview
  • Agent Overview

Real-time Statistics

  • SLA
  • Total agents
  • Call history overview

 

 

 

Flow