Platform Elements

Anywhere365 has the following products available.

  • Categories

Anywhere365 Core

The Core is the center of Anywhere365. It manages all the Dialogues.

Agent Service

The Agent Service is central system for managing agent information for multiple UCC’s.

Interceptor

The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.

Reception Attendant

The Reception Attendant improves the Call Management of the Reception.
New

Web Reception Attendant

The Reception Attendant improves the Call Management of the Reception.
New

Web Extension Window

CRM and Back Office Integration Significantly improve the service provided

Real-time Wallboard

The RealTime Wallboard visualizes the state of a UCC.
New

Inflight Web Wallboard

The web based version of the Wallboard.

Inflight Snapper

Extend the Skype for Business and Microsoft Teamsclient with Anywhere365 information, like Agent info, Dialogue info & Statistics.

Webchat Plus

Chat with a group of users, instead of an individual, by starting a chat with a single contact.

Call Me

Add a button to your website. When somebody clicks that button, they can leave their number.

NFC Routing Support

Upgrade your Business Card to a Business Communication Card.

Dialogue Intelligence for SSRS

Dialogue Intelligence visualizes the historic data of an UCC.
New

UCC Settingspage

The SharePoint Template adds features for managing your Unified Contact Center.

Remote Presence Updater

This gives the manager the ability to adjust the presence of his agents.

Workforce Management

Work Force Management offers the time management of your Agents.

Operations Management Toolkit

Ideal tools for the local UCC manager.

Questionnaire

Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.

Notifications

Notifications Alert the Supervisor with automatic messages, based on triggers in the UCC.

Chat Bot Framework

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

Voicemail Dialer

It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.

Campaign Dialer

Let Anywhere365 manage your outbound dialogue list.

WhatsApp Dialogue Provider

The WhatsApp Dialogue Provider extends Anywhere365 Dialogues input to WhatsApp.

Autonomous Dialer

Let Anywhere365 manage your autonomous dialogue list.

Twitter Dialogue Provider

The Twitter Dialogue Provider extends Anywhere365 Dialogues input to Twitter.

Email Dialogue Provider

Email Dialogue Provider adds the Email dialogue as active communication method.

Facebook Messenger Dialogue Provider

The Facebook Dialogue Provider extends Anywhere365 Dialogues input to Facebook.

Telegram Dialogue Provider

The Telegram Dialogue Provider extends Anywhere365 Dialogues input to Telegram.

Dialogue Intelligence for Power BI

The powerful Power BI tool of Microsoft with the advanced data of Anywhere365.
New

Bridg CRM App

Bridg CRM extends Anywhere365 Dialogues input to Mobile.

Grid Chat

Grid Chat extends Anywhere365 Dialogues input to Mobile.

Extension Window

An interface between a UCC and CRM, or any other system, might significantly improve the service.