Five key trends for world-class customer engagement

At Anywhere365, we envision a future where every customer feels heard, understood, and valued.  

Imagine a world where any employee can be an agent, capable of conversing on all channels and all conversations. A world where you can be all-in with Microsoft Teams. Where agents get a full Copilot experience, with Deepdesk Agent Assist providing AI fueled support. In this world, great customer experience and great agent experience merge as one, with low code deployments delivering ultra-fast time to value. 

Five key trends point the way to premium customer experience, on all channels and conversations, with engaged employees, agents and customers: 

• Data-driven customer experience is the key service differentiator, fueled by AI – providing personalized, instant, integrated encounters. 

• Adoption of digital technology drives employee happiness and service productivity – automation and a 360 view of the customer provides immediate insight and tailored responses. 

• Hybrid work is here to stay - businesses need to engage and manage customer experience agents across disparate hybrid environments, meeting customers where they are. 

• Customer service needs to “do more with less” – reduced cost to serve and great customer experience can go hand in hand when driven by a modern platform. 

• Increased need for unified omnichannel customer experience – customers will engage from digital and non-digital channels they know, which will continue to proliferate. 

At Anywhere365, we enable organizations worldwide to deliver phenomenal customer experiences, team productivity and communication effectiveness. Our SaaS solutions intelligently empower all customer dialogues in voice and digital channels – ensuring compliance and optimizing internal communication flows.  
 
We consolidate all formal and informal business communications for any department. Integrated within Microsoft Teams, ACS, and all CRM platforms, Anywhere365 offers a single-screen and data-informed solution that enables every Teams-powered user to become an agent. Our Deepdesk AI augments their experience, eliminating repetitive tasks and the time spent searching for and typing the best response to a customer query. This leads to measurably happier customers, and happier agents. 
 

Our low-code platform, Dialogue Studio, is a unique tool to shorten our customers’ deployment times, helping them to rapidly move away from legacy platforms and integrate their Dialogue Cloud environment with any service or API. 
 
Anywhere365 was recently recognized by ISG as a CCaaS Product Challenger for the Microsoft Ecosystem, and by Gartner as the only ISV with a native CCaaS integration with Microsoft on every level – Connect, Extend and Power. We leverage all the voice capabilities of Microsoft Teams and its foundational framework ACS.   

Welcome to the home of innovation. 

Will Blench, CEO of Anywhere365