License Model

Since we believe that anyone within an organization should be part of a unified contact center, we have designed our license model to reflect this philosophy as well. Rather than the typical fee charged per seat or per agent, we charge a fixed server license fee with no additional user licenses.

Workgroup

1 UCC available

Corporate

8 UCC’s available

Enterprise

Unlimited UCC’s available

Enterprise+

Unlimited UCC’s available

Features

Workgroup

1 UCC

Small Business

2 UCC’s

Corporate

8 UCC’s

Enterprise

Unlimited UCC’s

Enterprise+

Unlimited UCC’s
Reception Attendant compatible
IVR & Skill Based Routing
Wallboard & Advanced Dialogue Intelligence
Skill Based Chat Routing & Webchat
Unlimited IVR Depth
CRM Integration Compatible
Supervisor Listener
Reason Code Per Skill
Email Dialogue Management
Inbound Call Recording & Group Voicemail
Outbound and Internal Call Recording
Callback & Interceptor
Webvoice + Webvideo
Failover Compatible
Smart Routing Table
Caller Specific IVR & Routing
Anywhere365 SDK Compatible
Cross-Independent UCC Services
Nested UCC Failover
Social Media Dialogue Management
Azure Service Integration *
Anywhere365 Bot Framework
Anywhere365 GridChat & Bridg Compatible
* Azure integration requires Azure subscription (not included)

Since we believe that anyone within an organization should be part of a unified contact center, we have designed our license model to reflect this philosophy as well. Rather than the typical fee charged per seat or per agent, we charge a fixed server license fee with no additional user licenses.

Suitable Licenses

One license is deployed per active server. As an example, if your organization wants to utilize an independent Anywhere365 UCC at the reception, the service desk and 5 other departments on one (virtual) Anywhere365 server, this would encompass 7 UCCs. Since the Corporate Anywhere365 license allows a maximum of 8 UCCs, this would be the most appropriate license model.

Multiple (SIP) domains

If your UCCs are deployed within multiple (SIP) domains, an additional license is required. As an example, if agents are connected to an Anywhere365 UCC via @company.com  and @yourpartner.com, the latter can only be supported with an additional SIP Domain License.

Advanced Features

The feature set is already extensive for even the Workgroup license, but increases even further for the Small Business and Corporate versions. The Enterprise license allows for an unlimited deployment within an organization with availability of all advanced functionalities, such as Wallboards, Call Recording and Dialogue Intelligence. There is a license type that suits every situation.