Use Anywhere365 to increase your CRM productivity

The Anywhere365 WebAgent is a solution that seamlessly integrates with UCC’s and any other systems. No matter whether a customer calls or uses a chatbot, an agent can immediately get a complete picture of the customer. This makes the agent more productive.

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Efficient and Productive Dialogues in your preferred CRM sytem

Anywhere365 is focused on enabling efficient dialogues between people, customers and companies.

Communicate through any channel with the Anywhere365 WebAgent

Increase you agents productivity by engaging with your customers from any communication channel.

Improve Agent Productivity with Smart Routing

Azure AI Bots process routine customer interactions leaving complex dialogues for live agents.

An interface that increases your agents productivity

The anywhere 365 WebAgent can provide an interface between a back office system and one or more UCC’S (Unified Contact Center). This interface (Extension window) significantly improves the service provided to a caller and the productivity of Agents.

Start more efficient dialogues with an advanced Timeline

Our timeline is a customer journey which visualizes all contact moments with previous agents who he or she has spoken to that day / time, from accepting the call to forwarding and closing the call. The agent can better respond to customer demand because he/she has everything at hand

Real-time translation during chat and audio conversations

Break the language barrier by expanding the current experience with real-time translation. Define the default language of the Agent and the customer and let Azure services do the translation. Languages can be switched during the dialogue just by switching to a new language.