An interface that increases your agents productivity
The anywhere 365 WebAgent can provide an interface between a back office system and one or more UCC’S (Unified Contact Center). This interface (Extension window) significantly improves the service provided to a caller and the productivity of Agents.
Start more efficient dialogues with an advanced Timeline
Our timeline is a customer journey which visualizes all contact moments with previous agents who he or she has spoken to that day / time, from accepting the call to forwarding and closing the call. The agent can better respond to customer demand because he/she has everything at hand
Real-time translation during chat and audio conversations
Break the language barrier by expanding the current experience with real-time translation. Define the default language of the Agent and the customer and let Azure services do the translation. Languages can be switched during the dialogue just by switching to a new language.