Seamless integration with the most essential business tools.
Anywhere365 is developed with information sharing in mind.
Therefore, it is possible to create an interface between a UCC and any other system.
No local installation needed
Outbound & Inbound Calls
Click-to-dial and answer directly in Dynamics.
Be part of corporate Dynamics
Create a new case or link to an existing case. Automatically log activity.
See the customer journey from accepting to forwarding and closing the call.
The contact card shows actionable contact options and basic contact details such as; name, jobtitle, address, company etc.
See which customers are in the queue. You will see the name, number or email address and time spent in the queue. Naturally you can select which customer to take from the queue.
Reason Codes gives customizable statuses to the Agents. They can select a Reason Code directly from the interface, this way an Agent can declare his/her busy and away time.
Voice, Webchat, Text
More possibilities for communicating during a call or when standing by you can easily initiate a chat with a caller or colleague. Extend the chat easily with audio or video.
See and manage your Wrap-up time /Discharge Duration after ending a conversation. The agent can manage the wrap-up from the interface.
Easily view the availability of your colleagues and provide much quicker and more accurate client service.
Anywhere365 Web Agent for Dynamics 365
Anywhere365 Web Agent turns Microsoft Dynamics 365 into a powerful tool for contact center agents. Nested inside the Dynamics 365 interface, the Web Agent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics 365.
Customer information for inbound and outbound interactions are automatically displayed and directly linked to their CRM record. The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in Dynamics. Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.
Omnichannel dialogue routing allows routing calls based on numbers, skills, geography, IVR prompts, CRM data, etc.
Manage agents in real time over multiple contact center groups and skills.
Outbound Dialing options
from click-to-call to Power-Dialing
Flexible and extensible, the Anywhere365 platform integrates with Microsoft Flow, PowerApps, Azure Cognitive Services and over 30 other CRM and ERP solutions.
An industry proven solution that is already
trusted by over 740 customers around the world.