Engage customers in channel of their choice
Omnichannel support for voice, chat, email, video, IoT messages, bots or social media including WhatsApp, Facebook, Messenger, Twitter and Telegram.
Personalize the customer experience with CRM
In addition to Dynamics 365, Salesforce, ServiceNow and BMC, WebAgent integrates to over 30 other CRM and ERP systems.
Share the customer journey across the enterprise
Anywhere 365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in CRM.
Improve customer service with first call resolution
Agents can easily conference or transfer interactions to other agents, skill groups, or subject matter experts to ensure customer issues are dealt with the first time they call.
Call and Chat recording for compliance and quality assurance
Tag and track recordings in management reports and CRM systems to ensure compliance and agent quality monitoring.
Agent Wrap-up timers ensure work quality
Automatically puts agent into a discharge state to perform post-dialogue tasks, such as updating CRM, before receiving another interaction.
Supports migration for the entire Microsoft UC ecosystem
Anywhere365 WebAgent runs in the Azure cloud and supports Skype for Business Online and on-premises, Office365 Phone System, Microsoft Teams and WebRTC voice.
Full Agent and Supervisor Experience in one client Agent