We are proud of a new milestone in our global relationship with Microsoft. As a launching partner for Microsoft’s Teams ISV app monetization capabilities we are now able to provide our Attendant Console for Microsoft Teams directly as a native app on the Teams App Store. Where our solutions are mostly used in enterprise-size companies, this new step opens up doors for SMB companies to use our solutions in a very easy way.
We have built our Attendant Console for Microsoft Teams with the operator in mind, to minimize time-wasting and to secure optimal experiences on both ends of the line. And I am confident that this milestone in our relationship with Microsoft, which goes back over a decade, will bring significant value to SMBs who are looking for rich communication features within the Microsoft Teams client of a phone operator or receptionist.
The no-touch strategy via the Teams App Store accelerates companies who want to do business with impactful, human-centered solutions on top of their Microsoft 365 license. The streamlined buying process and a seamless experience make it easier for small and medium businesses to add native-to-Teams communication capabilities on top of their existing investments in Microsoft 365. The Attendant Console comes with a modern user interface and easy-to-use widgets.
Businesses extending the Attendant Console for Microsoft Teams to their receptionists and other phone operators will enjoy simplified management and maintenance of telephony, centralized expertise, high adoption rates and reduced total cost of ownership of their communications infrastructure. Features include transfers, contact notes, call-back reminders, queue management and calendar integrations – Teams is the single presence system.
“We are happy to see Anywhere365® creating easy access to communication capabilities within Microsoft Teams for SMBs who don’t need – or can’t afford – extensive contact center functionality,” said Suzanna Zhuang, Director Modern Work Teams & Platform, Microsoft. “By delivering their Teams-native Attendant Console directly via Microsoft AppSource, Anywhere365® shows that they are helping both medium and smaller businesses to create a seamless journey within their trusted and user-friendly Teams client.”
Larger enterprises looking to purchase more than 20 Attendant Console licenses can buy those through our strong global partner network. And if needed, we’ll happily help you find the right partner.
Want to deepdive into your business specifics? Feel free to schedule a demo!