Anywhere365

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through its Acquisition of Deepdesk

February 12, 2024

 

Deepdesk is Anywhere365®’s fourth acquisition together with software growth private equity investor, Bregal Milestone.

 

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, today announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Through its solution Deepdesk AIx, it helps enterprises enhance their customer experience and communications capabilities through the use of both proprietary AI models and generative AI (“GenAI”). This strategic move further strengthens Anywhere365’s position in the market by integrating Deepdesk’s cutting-edge Intelligent AI Assistant technology.

Deepdesk’s AIx platform provides a GenAI tool for chat, email, and voice interactions. It empowers customer support agents with real-time knowledge during conversations. The acquisition accelerates Anywhere365’s journey toward AI-driven excellence in omnichannel communications. Anywhere365 aims to revolutionize customer experience across industries, leveraging the power of AI to solve complex challenges. From personalized interactions to efficient problem-solving, the Intelligent AI Assistant will be at the forefront of enhancing customer support and to considerably streamline internal and external dialogues across all functions.

Co-founders of Deepdesk, Robbert Dijkstra, Lukas Batteau, and Geert Jonker, along with the Deepdesk team, will immediately form the AI innovation hub at Anywhere365, empowering Anywhere365’s Dialogue Cloud, bringing extensive AI value to its customers and helping to strengthen its existing sales, product development and support capabilities. Anywhere365 will expand its country specific business units, with local presence in the USA, Canada, United Kingdom, the Netherlands, Belgium, Germany, France, Spain, Australia and Singapore.

“After having the opportunity to work with Anywhere365 as a partner and seeing how our technologies aligned to offer a full suite of CX technologies, it was an easy choice for Deepdesk to become part of the Anywhere365 family. Joining Anywhere365 will enable us to focus on what we do best: develop innovative and industry leading AI solutions in the customer experience space. We look forward to further integrating this technology into the Anywhere365 platform to add even more value for all our customers. As a new part of the Anywhere365 family, we are excited to grow together and be part of a team that is providing a global, best in class Customer Experience technology”, says Robbert Dijkstra, Co-Founder and CEO of Deepdesk.

“We have been impressed by Deepdesk’s market-leading GenAI technology, as well as their outstanding commercial traction evidenced by winning blue-chip enterprise clients. Deepdesk has historically been a key partner of Anywhere365 and the technology is already integrated into our Dialogue Cloud offering. Bringing Deepdesk entirely into the Anywhere365 family will enable even stronger integrations and co-development, resulting in a superior value proposition for our customers enhanced by GenAI. We look forward to welcoming the Deepdesk team and working in partnership to further accelerate the growth of the group”, says Enrico Karsten, CEO of Anywhere365.

About Anywhere365

Anywhere365 is a leading provider of Enterprise Dialogue Management solutions, including Cloud Contact Center. Our aim is to empower voice and digital dialogues for organizations worldwide and to bring AI intelligence for increased productivity and effectiveness. Companies using the Anywhere365 Dialogue Cloud can enhance all customer interactions, ensure compliance in all communications, and optimize internal communication flows. Integrated within Microsoft Teams, Azure, and all CRM platforms, including Salesforce, Anywhere365 can consolidate all formal and informal business dialogue requests for any department within our customers' organizations. Anywhere365's products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers, ranging from mid-sized to large enterprises. Headquartered in the Netherlands, Anywhere365 also maintains regional offices across all continents. For more information, please visit www.anywhere365.io.

About Bregal Milestone

Bregal Milestone is a leading European software and technology growth private equity firm with c.€1.3 billion of capital raised since inception. The firm provides growth capital and strategic assistance to support market-leading technology companies. Bregal Milestone is part of Bregal Investments, a leading global investment platform with over €18 billion in assets under management. For more information, visit www.bregalmilestone.com or follow us on LinkedIn.

About Deepdesk

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks and the time spent searching for information. We focus our attention on empowering dialogues within companies and the Contact Center space, where we enable contact center agents working within voice and digital channels to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it. This leads to higher customer satisfaction scores, happier customers, and happier agents.

For more information visit www.deepdesk.com.

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