Exceptional Dialogue Management within a contact center, a helpdesk, a field sales team or any other part of the company is not about tech, but it does need some critical capabilities to route, communicate, record and report every conversation.
Delivering the right capabilities and delivering them right will bring down the amount of time that is required for a dialogue. For an agent as well as the customer on the other end.
On average we have 2.5 billion seconds in a lifetime. That seems like a lot, but do we really make every second count? We believe time is the most valuable collective asset we have. Both personally and professionally.
Cloud-based Anywhere365® and Microsoft Teams let customers and employees effortlessly communicate over the channels of their choice.Read more
Intelligently route omnichannel dialogues to a bot, agent or other Teams user, ensuring customers enjoy first contact resolution of their inquiries.Read more
Combine Power BI with your CRM and advanced data of Anywhere365® to simply drag and drop a graphical and insightful dashboard.Read more
Improve your commercial goals and manage contact center compliance in a way that adheres to local, national, and global regulations.Read more
Do you want to save time and money from your IT support while increasing the speed of customer service? Anywhere365® has a unique low code Dialogue Studio that helps out. Simply build ultimate automated dialogues with chat and voice bots. All by yourself.