Enable personalizes customer experiences in every text message and every phone conversation and enhance scalability and diversity in your cloud communication roadmap. Empower agents and delight customers and reduce costs with a full-featured high-definition service system.
Bye bye legacy systems. Whether your customers reach out on the phone, by email or messaging channels like WhatsApp or Facebook Messenger, with Anywhere365® Dialogue Cloud you can route them to any Teams-powered user for the fastest and most satisfying path to their answer.
See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.
Read moreWant to enable customers to move from voice to WhatsApp. Or from webchat to the phone? We have standardized seamless channel deflections between voice and text channels