Forget CCaaS, forget CPaaS... Dialogue Management is about radically rethinking great business communications. Every Microsoft Teams-powered employee can become part of any dialogue. We empower them with omnichannel capabilities, AI, machine learning, Robotic Process Automation and even IoT to route, assess and resolve inquiries. From anywhere and at any time.
Because of our unique and native extension to the Microsoft ecosystem, our Dialogue Cloud platform is easy to understand by any agent or other user. It can also be a seamless part of leading CRM platforms, such as Salesforce, SAP C4C, Bullhorn, ServiceNow and of course Microsoft Dynamics 365. This ease of use enables incredible user adoption and time-to-launch.
See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.
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