Assisting employees with IT-related problems is crucial in the work-from-anywhere era. We all need a reliable resource to go to with our problems and requests for service. Especially in larger enterprises collaboration between teams can be tricky. Requests can get lost or answers simply take to long. A well-aligned IT helpdesk will create a great employee experience.
Is your service desk backed by ITSM software, like ServiceNow? Or Topdesk? Make it an even more powerful omnichannel and single-screen helpdesk solution for agents. Anywhere365® allows you to take the next step and bridge ServiceNow with Microsoft Teams. With all the critical capabilities you need, and more.
Why would you talk to an agent to retrieve your password? Voice bots and chat bots are rapidly changing the value of the service desk. Automate simple dialogues to increase agent productivity, shorter queues and faster resolutions for employees so that they too can enhance their productivity.
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