Anywhere365
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Helpdesk Solutions

Assisting employees with IT-related problems is crucial in the work-from-anywhere era. We all need a reliable resource to go to with our problems and requests for service. Especially in larger enterprises collaboration between teams can be tricky. Requests can get lost or answers simply take to long. A well-aligned IT helpdesk will create a great employee experience.

Bridge ServiceNow and Microsoft Teams

 

Is your service desk backed by ITSM software, like ServiceNow? Or Topdesk? Make it an even more powerful omnichannel and single-screen helpdesk solution for agents. Anywhere365® allows you to take the next step and bridge ServiceNow with Microsoft Teams. With all the critical capabilities you need, and more.

See Our Helpdesk Integrations

The Benefits of Anywhere365® Helpdesk Solutions

Unify Support Channels

Improve mean time to resolution

Increase Productivity with AI

Knowledge base for self-solving

Automate Helpdesk Dialogues

 

Why would you talk to an agent to retrieve your password? Voice bots and chat bots are rapidly changing the value of the service desk. Automate simple dialogues to increase agent productivity, shorter queues and faster resolutions for employees so that they too can enhance their productivity.

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CRM Integrations

Do you prefer to let your agents work from another CRM environment? Anywhere365® is a seamless communications bridge between Microsoft Teams and leading CRM packages.

Microsoft Dynamics 365

Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface.

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Salesforce

Anywhere365® WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.

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SAP C4C

Anywhere365® WebAgent can be nested inside the SAP C4C interface, providing users with cloud-based omnichannel contact center functionality without moving between applications. 

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Bullhorn

Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.

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Customer Success Stories

My Food Bag

See How My Food Bag Grew Their Productivity With A Whopping 40%

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OGD

See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.

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Customer Success Stories