Reports & Whitepapers

The future of work, productivity and customer experiences is constantly evolving. But our aim remains solid and clear: we want to maximize the value of every minute in any customer dialogue. For enterprise companies, as well as their customers. And not only with our SaaS solutions. We love spreading inspiration and information that will get you going.

ISG Provider Lens™ 2023: Anywhere365 is Global CCaaS Product Challenger for the Microsoft Ecosystem

The ISG Provider Lens™ named Anywhere365 a Product Challenger in their CCaaS quadrant report. Though high-end CCaaS is just one use case we deliver, ISG reckons Anywhere365 to keep winning market share in the space. At the same time we’re outpacing competition in other areas of Dialogue Management – between people, bots and machines.

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From Virtual Contact Centers To Dialogue Management

Read the “Virtual Contact Centers & the Connected Enterprise” chapter of an annual report "UK Contact Centre Decision-Makers' Guide" prepared by ContactBabel, the leading analyst firm for the contact center and CX industry. The report studies the performance, operations, technology and HR aspects of UK contact center operations. 

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Skyrocket CX With Microsoft Teams Contact Center

Managing your enterprise dialogues with a Microsoft Teams Contact Center is a highly efficient and customer-satisfying step, which allows you to break away from legacy systems, towards contact center automation and cloud technologies. Discover how investing in people and technology together creates top-notch customer service, increases workforce productivity and reduces IT costs.

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The Latest Omnichannel Customer Service Trends

In this report we’ve defined the 4 trends that the most successful companies in the world have embraced. You will discover 3 actionable insights to get you going right away. Download this piece if you want to learn more about the various roles of AI, IoT as an agent of change, next level self service and automation.

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Customer Engagement in the Financial Industry

Customers are harder to satisfy. The amount of contacts per product continue to increase, and customers demand excellent service. On their terms and through their preferred channels.

At the same time, cost remains a concern, especially as former cost-cutting efforts already reached their limits. As a result service levels may even deteriorate.

Discover how investing in people and technology together creates top-notch customer experiences, increases workforce productivity and reduces total cost of ownership for technology purchases.

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