Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface. Anywhere365® WebAgent is the leading Microsoft Dynamics 365 Contact Center Integration, to bridge Dynamics 365 and Microsoft Teams.
Is your entire contact center working from home? Let them work from their familiar CRM client. Anywhere365® WebAgent can be nested inside the Dynamics 365 interface, providing users with cloud-based omnichannel contact center functionality without moving between applications. Agents can receive and send calls, chats, emails and video all from within Dynamics 365.
Pop up customer records in Dynamics 365 before the call is answered.
View queue activity and take appropriate action to meet call center KPIs.
Understand the entire context and history journey from the caller’s standpoint.
Gives agents time to accurately process post call administrative tasks.
Agents can easily input codes to track interactions for business reporting.
Easily view the availability of colleagues to ensure top notch customer experiences.
Anywhere365® WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.Read more
Increase your Workforce Productivity. Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.Read more
Anywhere365® WebAgent can be nested inside the SAP C4C interface, providing users with cloud-based omnichannel contact center functionality without moving between applications.Read more
Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.Read more