Contact Center integration with Microsoft Teams is vital for almost any business that has existing investments in the Microsoft ecosystem. Anywhere365®is the world’s first certified Microsoft Teams Contact Center, natively leveraging all the voice capabilities of Microsoft Teams.
Ensure constantly improved customer engagement from anywhere and an anytime. Anywhere365® WebAgent is the native modern agent workplace within Microsoft Teams.
Do your agents use multiple screens to do their work? This can cost precious time. Enhance their productivity in a single screen and with one presence system: Microsoft Teams.
Deliver relevant customer data and powerful interaction capabilities directly into your agent’s Teams client, with rich features, such as call recording, realtime translation and many more.
Whether it’s Direct Routing, Operator Connect or Microsoft Calling Plans, you’re free to choose the best suited telephony connectivity plan for your Microsoft Teams Contact Center.
See how other companies did it
See how Tony’s Chocolonely saves precious time with Anywhere365® and Microsoft TeamsRead more
See How My Food Bag Grew Their Productivity With A Whopping 40%.Read more
See how OGD use Anywhere365® to route incoming calls to the right employee across several Topdesk environments.Read more
Do you prefer to keep your agents working from within your CRM environment? Anywhere365® is a seamless communications bridge between Microsoft Teams and leading CRM packages.
Turn your Dynamics 365 CRM into a powerful omnichannel tool for agents and knowledge workers. Let them work with customers from inside their trusted Dynamics interface.Read more
Anywhere365® WebAgent is the leading contact center integration, to bridge Salesforce and Microsoft Teams.Read more
Anywhere365® WebAgent can be nested inside the SAP C4C interface, providing users with cloud-based omnichannel contact center functionality without moving between applications.Read more
Let them work from their familiar Applicant Tracking System. Agents can receive and send calls, chats, emails and video all from within Bullhorn.Read more
Increase your Workforce Productivity. Ready for automated AI voice bot and chat bot dialogues to unleash the power of the workforce.Read more
Are you looking to truly innovate? Here’s a shift of paradigm: Dialogue Management can enable everyone within your organization to become part of any interaction. So why would you integrate Microsoft Teams into the Contact Center if you could also bring Contact Center capabilities to all Teams-powered users.