Drive Digital Transformation

By adopting Enterprise Dialogue Management and Cloud Contact Center for the Microsoft Ecosystem

 

Analyst Recognition

Ovum’s Research about Enterprise Dialogue Management November 2019
Download full report

Omnichannel communication management for the Enterprise organization

 

Manage your dialogues with business efficiency impact today.
Anywhere365 is the multi instance omnichannel contact center entity (UCC) platform that allows you to go live sooner and get to success faster.


Find the deployment that’s right for you

 

Run Anywhere365 Enterprise Dialogue Cloud on-premise, on a private or public cloud or as-a-service. You are in control and select the deployment model that works for your organization and scalability needs.

 


CCaaS | for small teams

Contact Center as a Service (Agent based)

Flexible OPEX pricing, lower IT costs, easy scalability and centralized reporting deliver quality customer engagement.

 


CPaaS | for corporate & enterprise company’s

Dialogue Managenent & Cloud Contact Center Platform as a Service

Leverage the powerful Anywhere365 platform and API’s running in the Azure cloud to create your own service offerings and application integrations.

 

 


On-Premises

Ideal for those organizations with large investments in premises-based hardware, back-office applications or compliance requirements.

 

Contact us

Work from your preferred Desktop Client

Anywhere365 supports a myriad of desktop environments turning them into powerful communications tools for both contact center agents and regular business users alike. From their desktop clients, users can access CRM data, monitor service levels and easily transfer interactions to other agents, skill groups, or subject matter experts ensuring first contact resolution.

 

Microsoft Teams User

Leverage your Teams infrastructure including the Teams client on every desktop to the Agent window.

Skype for Business User

Leverage existing investments in Microsoft platforms while adding advanced features for omnichannel contact center, dialogue management and CRM integrations direct into the Skype client with or without extension.

CRM Workers

Improve productivity by managing and tracking omnichannel customer dialogues direct into your CRM client without having to move between applications.
Supported already for Dynamics 365, Salesforce and ServiceNow.

Anywhere365 native Web Agent (Standalone)

Manage queues for webchat, text handling and voice in real-time, view advanced dialogue history and monitor colleague’s availability to provide a superior customer experience.
Login with your Office 365 credentials for maximum security.

PSTN and Desktop Phone Agents

Extend powerful Anywhere365 contact centre and dialogue management capabilities to the Mobile user or legacy infrastructure for desktop phones.

Anyone within an organization is able to act as their own contact center.

Incoming conversations will be forwarded by Anywhere365 to the appropriate agent

Based on skill, presence, location, part of the day and many more routing options



Powerful and actionable Dialogue intelligence capabilities to extract previously hidden dialogue patterns.

Provides real-time visibility work item status on a Wallboard to monitor your contact center activity and performance

Get started today with Anywhere365.
Rethink Contact Center.

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