Microsoft Teams User
Leverage your Teams infrastructure including the Teams client on every desktop to the Agent window.
Skype for Business User
Leverage existing investments in Microsoft platforms while adding advanced features for omnichannel contact center, dialogue management and CRM integrations direct into the Skype client with or without extension.
Improve productivity by managing and tracking omnichannel customer dialogues direct into your CRM client without having to move between applications.
Supported already for Dynamics 365, Salesforce and ServiceNow.
Anywhere365 native Web Agent (Standalone)
Manage queues for webchat, text handling and voice in real-time, view advanced dialogue history and monitor colleague’s availability to provide a superior customer experience.
Login with your Office 365 credentials for maximum security.
PSTN and Desktop Phone Agents
Extend powerful Anywhere365 contact centre and dialogue management capabilities to the Mobile user or legacy infrastructure for desktop phones.