The
Enterprise Dialogue Management Platform
Rethink what’s possible for your business communications and workstream collaboration.
Omnichannel communication management for the Enterprise organization
Manage your dialogues with business efficiency impact today.
Anywhere365 is the multi instance omnichannel contact center entity (UCC) platform that allows you to go live sooner and get to success faster.
Voice
Chat
Bot
Social
More
Find the deployment that’s right for you
Run Anywhere365 Enterprise Dialogue Cloud on-premise, on a private or public cloud or as-a-service. You are in control and select the deployment model that works for your organization and scalability needs.
CCaaS
Contact Center as a Service (Agent based)
Flexible OPEX pricing, lower IT costs, easy scalability and centralized reporting deliver quality customer engagement.
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CPaaS
Contact Center Platform as a Service (Platform based)
Leverage the powerful Anywhere365 platform and API’s running in the Azure cloud to create your own service offerings and application integrations.
On-Premises
Ideal for those organizations with large investments in premises-based hardware, back-office applications or compliance requirements.
Work from your preferred Desktop Client
Anywhere365 supports a myriad of desktop environments turning them into powerful communications tools for both contact center agents and regular business users alike. From their desktop clients, users can access CRM data, monitor service levels and easily transfer interactions to other agents, skill groups, or subject matter experts ensuring first contact resolution.
Microsoft Teams User
Leverage your Teams infrastructure including the Teams client on every desktop to the Agent window.
Skype for Business User
Leverage existing investments in Microsoft platforms while adding advanced features for omnichannel contact center, dialogue management and CRM integrations direct into the Skype client with or without extension.
CRM Workers
Improve productivity by managing and tracking omnichannel customer dialogues direct into your CRM client without having to move between applications.
Supported already for Dynamics 365, Salesforce and ServiceNow.
Anywhere365 native Web Agent (Standalone)
Manage queues for webchat, text handling and voice in real-time, view advanced dialogue history and monitor colleague’s availability to provide a superior customer experience.
Login with your Office 365 credentials for maximum security.
PSTN and Desktop Phone Agents
Extend powerful Anywhere365 contact centre and dialogue management capabilities to the Mobile user or legacy infrastructure for desktop phones.
Anyone within an organization is able to act as its own contact center.
Incoming conversations will be forwarded by Anywhere365 to the appropriate agent
Based on skill, presence, location, part of the day and many more routing options
Powerful and actionable Dialogue intelligence capabilities to extract previously hidden dialogue patterns.
Provides real-time visibility work item status on a Wallboard to monitor your contact center activity and performance
Get started today with Anywhere365.
Rethink Contact Center.
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Attendant console, Salesforce integration, Dynamics 365 integration, Contact Center, Teams Integration