ISG Provider Lens™ 2023: Anywhere365 is Global CCaaS Product Challenger for the Microsoft Ecosystem

The ISG Provider Lens™ named Anywhere365 a Product Challenger in their CCaaS quadrant report. Though high-end CCaaS is just one use case we deliver, ISG reckons Anywhere365 to keep winning market share in the space. At the same time we’re outpacing competition in other areas of Dialogue Management – between people, bots and machines.

Continual Innovation

From its conception, Anywhere365® Dialogue Cloud platform is designed to be highly intuitive, ensuring quick user adoption, high productivity and great EX.

User-friendly Platform

Anywhere365 WebAgent workplace integrates with over 30 CRM systems to increase productivity, empowering hybrid working teams to provide the best CX.

WebAgent for Hybrid Work

Anywhere365 WebAgent workplace integrates with over 30 CRM systems to increase productivity, empowering hybrid working teams to provide the best CX.

Comprehensive Reporting

Reporting & Analyses captured in PowerBI dashboards enable comprehensive business and dialogue intelligence, and immediate remedial action when required.

Challenging A Market In Transition

The 2023 ISG Provider Lens™ CCaaS Report evaluates the capabilities of dozens of providers across four quadrants, quite uniquely positioning more innovative and challenging vendors like ourselves next to industry dinosaurs. The research report compares strengths, challenges and competitive differentiators.

Anywhere365 in ISG Provider Lens Study

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services across multiple geographies globally.

Get you copy here
Kenn Walters | ISG

Lead Analyst

“Anywhere365 enables clients to transform into modern, AI driven, advanced CX companies. The Product Challenger positioning demonstrates the strength of their portfolio as they move towards further market penetration which will allow them to join the leaders grouping.”

Anywhere365 Differentiators According to ISG

  • Fully leverage all customer investments in the Microsoft stack
  • Native to Microsoft Teams, offers significant ease of use and large-scale adoption by agents
  • Complete chatbot and voice bot automation through unique low-code/no-code Dialogue Studio
  • Quick deployment by partner utilization within a day, with a new deployment API
  • Consumption-based rather than seat-based pricing model, allowing flexible scaling and correct sizing and cost for clients
  • Unique centralized dialogue reporting throughout the entire enterprise