The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services across multiple geographies globally.
Kenn Walters | ISGLead Analyst
“Anywhere365 enables clients to transform into modern, AI driven, advanced CX companies. The Product Challenger positioning demonstrates the strength of their portfolio as they move towards further market penetration which will allow them to join the leaders grouping.”
Anywhere365® is a Product Challenger in the ISG Provider Lens™ Quadrant research. They are committed to delivering exceptional technology and service, enabling customers to streamline their CX initiatives.
Anywhere365® Dialogue Cloud offering was conceptualized from a vision to reduce all unnecessary dialogues and converge all data from available sources to make customers part of the business processes.
This process enables phenomenal omnichannel CX and automates dialogues to enhance productivity. Anywhere365® is uniquely built to the entire Microsoft 365 ecosystem. It utilizes Azure and ACS for architecture, Teams as a user environment and PowerBI for reporting and intelligence.
Anywhere365® exhibits healthy revenue growth and stable finances, yielding an accelerated global market share and partner ecosystem growth. Its customer reputation is excellent, evidenced by a client churn rate of less than 2 percent in 2022.
Anywhere365® software enables clients to transform into modern data-driven CX companies. It routes dialogues to hand customers the right information at the right time, regardless of location, channel or device.
AI bots utilizing customer CRM data answer routine questions fast and accurate. Dialogues that cannot be handled by bots are routed to live agents based on criteria such as skills, geography and CRM data. With Aviator capabilities, these agents can work fully augmented to deliver epmathy at scale.
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